Senior Lead Engineer

Concentrix

0 years

5 - 8 Lacs

hyderābād

Posted:1 day ago| Platform: GlassDoor logo

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Skills Required

support maintenance security mentoring training aws azure software resolve network audits compliance checks reporting

Work Mode

On-site

Job Type

Part Time

Job Description

This role involves advanced technical support and system-level responsibilities. Handling installations, configurations, maintenance, security, and support of Physical, Virtual and Cloud-based Servers & Applications. Also mentoring and training team members on Azure.

Advanced experience and detailed knowledge of multiple Cloud infrastructures - AWS, Avaya, Azure, Genesys, NiCE, Google Cloud etc.
Provide advanced technical support for hardware, software, and cloud-based systems. Solid understanding of Cloud related business operations and industry
Troubleshoot and resolve complex IT infrastructure and application issues in a timely manner.
Install, configure, maintain, and secure physical, virtual, and cloud servers & applications.
Manage Contact Center applications, ensuring uptime, availability, and optimal performance.
Monitor system performance, network health, and proactively identify issues to prevent downtime.
Implement and maintain IT policies, standards, and security best practices.
Collaborate with cross-functional teams to support deployments, upgrades, and migrations.
Document technical processes, solutions, and configurations for knowledge sharing.
Provide guidance, mentoring, and training to junior engineers and team members.
Participate in audits, compliance checks, and reporting as required.

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