Senior Implementation Project Manager

The Senior Implementation Project Manager at Zaggle is responsible for overseeing the implementation of Zaggle Expense Management Solution. While this position is an Individual Contributor role, as a senior team member, you will also have coaching and mentoring responsibilities towards the team members. It will be your duty to ensure that team members are adequately trained on the product and processes, following the implementation methodology, and maintaining a strong product knowledge while delivering Zaggle services. Additionally, you will be accountable for identifying opportunities to improve processes to reduce deployment timeframes and achieve the desired client survey results effectively. Your role as a senior team member will involve serving as an internal role model by exemplifying leadership, professionalism, active communication, and consistent delivery of outstanding results. You will be responsible for mentoring and coaching Implementation Project Managers on the team, leading initiatives to enhance implementation methodology and processes, and representing the department on cross-functional teams to improve product features and implementation tools. It will be crucial for you to manage multiple complex, global multi-phased implementations following Zaggle's Deployment Methodology and guide clients through various implementation phases. As the Senior Implementation Project Manager, you will conduct gap analysis, gather clients" business requirements, and design creative solutions for complex needs. You will manage client expectations, drive deliverables, and ensure projects are completed on schedule from Kick-off through Go-Live. Effective communication with all stakeholders, C-Level sponsors, and client project teams is essential, as well as persuading clients to adopt recommended solutions based on best practices. Building and maintaining strong functional and technical product knowledge, conducting trainings and product demonstrations with clients remotely, and providing consultative expertise to guide clients through key decisions are all part of your responsibilities. You will need to provide regular updates on client statuses, escalate issues as necessary, and deliver outstanding client service to achieve high implementation survey scores. Meeting or exceeding deployment productivity and quality metrics, collaborating with peers, other departments, and management, as well as adhering to all corporate policies will be critical for success in this role. Your ability to understand implementation methodologies, project management in a software company, solve problems, navigate through ambiguous situations, and prioritize workload to meet deadlines will play a significant role in your performance. In terms of qualifications, a four-year degree with an Accounting or Information Systems emphasis is preferred. You should have a minimum of three years of experience in implementing financial or hosted applications, along with five years of project management, consulting, and/or software implementation experience. Experience with financial applications, knowledge of accounting processes, and full life-cycle financial system implementation experience are also essential. Strong organizational skills, client-facing/service experience, the ability to pass a background check, and a deep understanding of implementation methodologies and project management will be beneficial in this role. Additionally, possessing effective presentation, written, and oral communication skills, along with strong problem resolution abilities, strategic thinking, negotiation skills, and technical aptitude are crucial for success as a Senior Implementation Project Manager at Zaggle.,