Senior Housekeeping Supervisor

1. Operational Responsibilities

• Supervise room attendants, public area attendants, and housekeeping staff during daily operations.
• Conduct regular inspections of guest rooms, corridors, public areas, and back-of-house areas to ensure cleanliness and maintenance standards.
• Assign daily tasks and duty rosters to staff based on occupancy and priorities.
• Ensure all rooms are cleaned, serviced, and released on time for guest arrivals.
• Coordinate with Front Office regarding room status, prioritization, and special guest requirements.

2. Quality & Standards

• Maintain high standards of housekeeping practices, linen quality, hygiene, and overall presentation.
• Ensure compliance with hotel SOPs, safety protocols, and sanitation guidelines.
• Monitor and implement quality controls to achieve excellent guest satisfaction scores.

3. Staff Management

• Conduct briefings, assign tasks, and monitor productivity.
• Address staff queries, discipline issues, and performance concerns in coordination with the Executive Housekeeper.

4. Inventory & Equipment

• Manage and maintain housekeeping inventory including linen, guest supplies, and cleaning chemicals.
• Ensure proper usage and maintenance of cleaning equipment and machines.
• Prepare requisitions for supplies and place orders as required.

5. Guest Service

• Handle guest complaints or service requests related to housekeeping and resolve them promptly.
• Coordinate special setups such as honeymoon amenities, VIP rooms, and additional services.

6. Administrative Duties

• Maintain records such as room inspection reports, attendance, linen movement, and lost & found.
• Assist in preparing duty rosters and staff schedules.
• Ensure compliance with hotel policies and statutory requirements.

Skills & Competencies

• Strong leadership and supervisory skills
• Knowledge of housekeeping procedures and cleaning standards
• Good communication and interpersonal skills
• Attention to detail and problem-solving ability
• Ability to work under pressure and manage teams effectively
• Basic computer skills (MS Excel, PMS knowledge preferred)

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹26,000.00 per month

Benefits:

• Food provided
• Leave encashment
• Provident Fund

Experience:

• Supervising: 2 years (Required)

Language:

• Malayalam (Required)

Work Location: In person