Senior Holiday Consultant

Key Responsibilities

• Engage with walk-in clients, phone, and online inquiries to understand travel needs, budgets, and preferences.
• Design and sell bespoke domestic and international holiday packages, including flights, hotels, sightseeing, transfers, and activities.
• Provide expert advice on destinations, visa requirements, travel trends, and seasonal packages.
• Manage end-to-end booking processes, ensuring accuracy and timely confirmations across all travel components.
• Act as a point of escalation for complex queries or issues and provide prompt resolutions.
• Coordinate with internal teams (ticketing/reservations) to ensure seamless operations.
• Upsell value-added services such as travel insurance, forex, visa processing, and special experiences.
• Conduct regular follow-ups with leads and ensure a seamless customer journey from inquiry to post-travel feedback.
• Mentor and support junior consultants, contributing to knowledge-sharing and team success.
• Stay updated on the latest industry trends, promotional offers, and destination developments.

Requirements

• Bachelor’s degree in Travel & Tourism, Hospitality, or any related field.
• Minimum 3 years of experience in holiday sales, travel consulting, or tourism operations.
• Sound knowledge of domestic and international travel destinations, documentation, and travel regulations.
• Excellent communication and interpersonal skills in English; knowledge of additional languages is a plus.
• Strong organizational skills, attention to detail, and a proactive, customer-first mindset.

Job Types: Full-time, Permanent

Work Location: In person