Senior Holiday Consultant

Go Kite Tours is seeking a seasoned, customer-centric Senior Holiday Consultant to lead travel planning initiatives at our Kozhikode branch. In this pivotal role, you'll leverage your destination expertise and client servicing skills to craft tailor-made holiday experiences, ensuring exceptional service from initial consultation to post-travel follow-up.

We're looking for a travel professional who thrives on creating unforgettable journeys, with a deep understanding of both domestic and international destinations, emerging travel trends, and customer expectations.

Key Responsibilities:

• Engage with clients through walk-ins, phone calls, and online channels to understand their travel preferences, budget, and expectations.
• Design, present, and sell bespoke holiday packages, including flights, hotels, sightseeing, transfers, and curated experiences.
• Provide expert advice on destinations, visa processes, and travel logistics, while staying current on seasonal trends and special promotions.
• Oversee the complete booking process—from itinerary planning and confirmations to documentation and pre-departure support.
• Maintain consistent communication with prospective and existing clients, ensuring a seamless and personalized booking experience.
• Liaise with internal teams (ticketing/reservations) and external suppliers to manage bookings and resolve operational issues promptly.
• Promote and upsell value-added services such as visa assistance, insurance, foreign exchange, and exclusive travel experiences.
• Mentor and support junior consultants, sharing best practices and contributing to the team's overall performance.
• Ensure high levels of customer satisfaction through attentive service, timely responses, and post-travel feedback collection.

Requirements:

• A degree in Travel & Tourism, Hospitality, or a related discipline.
• Minimum 4 years of experience in travel consulting, holiday sales, or itinerary planning.
• In-depth knowledge of popular domestic and international destinations, visa regulations, and travel industry dynamics.
• Strong communication and interpersonal skills; proficiency in English is essential (additional languages are advantageous).
• A proactive, customer-first approach with the ability to manage multiple clients in a fast-paced, goal-driven environment.
• Familiarity with MS Office, online travel portals, and CRM systems.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Language:

• English (Preferred)

Work Location: In person