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Description
Company Description Festo is a global family-owned company headquartered in Germany. For many years Festo has been providing innovations for factory automation and offers a wide product and service portfolio – from individual components to complex customized solutions and systems. As a family-owned company, we take responsibility for our actions globally and locally. We actively contribute to the quality of life and conservation of resources by majoring on cutting-edge technologies and knowledge as well as life-long learning. We are present in over 176 countries and collaborate in a network of over 15 development locations worldwide. Role Description We are looking for an experienced Senior Technical Product Support Engineer to join our global technical support team. In this role, you will leverage your extensive expertise in industrial engineering technologies, including electrical circuits, control panels, remote I/Os, fieldbus, PLCs, mechanical systems, and pneumatic technologies. Your primary responsibilities will include providing advanced technical support to customers, resolving complex issues related to Festo Electric Automation products, and delivering product training sessions. Responsibilities Provide remote technical support to customers for troubleshooting and commissioning electric and pneumatic automation systems. Identify and evaluate problems using Festo Electromechanical Components, electro pneumatic systems, and PLCs. Resolve technical issues related to product malfunction, incorrect installation, and wrong parameterization. Select appropriate components for Electric Automation & Pneumatic applications. Maintain communication with other Festo companies worldwide to clarify customer-specific problems and technical details. Actively participate in technical trainings, documentation, and knowledge sharing. Qualifications Degree in engineering in the field of mechatronics or equivalent Strong skills and experience in PLC programming (Festo Codesys, Siemens TIA Portal, Rockwell, ControlLogix, Beckhoff Twin cat). Good knowledge of industrial Ethernet fieldbus protocols (Profinet, EtherCAT, Ethernet/IP). Knowledge of electrical drives systems, remote IO systems, and pneumatics. Excellent written and verbal English communication. Proficiency in MS Office. Independent and responsible work ethic. Technical inclination towards new product launch and applications. Ability to work effectively in an international team. Language skills in German, Spanish, or Chinese are an advantage. Basic knowledge in modelling dynamic behavior of mechanic systems Very good English skills. Ability to work individually and in an international team. What we offer Challenging work on cutting-edge software technologies with a clear product focus Collaborate with our agile Indo-German team. Dynamic work environment with numerous personal development opportunities. Access to on-the-job and off-the-job learning opportunities. Flexible, hybrid working arrangements. Challenging work on cutting-edge software technologies with a clear product focus Collaborate with our agile Indo-German team. Dynamic work environment with numerous personal development opportunities. Access to on-the-job and off-the-job learning opportunities. Flexible, hybrid working arrangements. Job location: Bengaluru - Bommasandra, India Job type: Full-time Job level: Senior Experience: 5 years Show more Show less
