Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in bengaluru
>
ANZ
>
Senior Fulfilment Officer

Senior Fulfilment Officer

ANZ

3 - 5 years

20 - 25 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

business loan operations analyst training analysis banking manager technology information research customer service operations financial services recruitment

Work Mode

Work from Office

Job Type

Full Time

Job Description

As an Sr. Banking Operation Analyst, you need to perform a variety of post assessment tasks and processes, such as perform pre-checks as specified, prepare documents, handling phone enquiries and other tasks in relation to the resolution of customer requests, provide support to other staff, assist in and deliver training, analysis of data to identify areas of concern and discuss problem and possible solutions with manager, act as a back up for PL.

Banking is changing and we re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you ll be building your future, while helping to build ours.

What will your day look like?

As a Senior Banking Operation Analyst, you will:

Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated
Responsible for reviewing Letters of Offer, Small Business Loan documents, and Letters of Variation.
Prepare documents, handling phone enquiries and other tasks in relation to the resolution of customer requests
Work within Banks set policies, procedures and standards and able to apply business knowledge in daily work.
Handle queries from ANZ customers & staff. Provide continuing liaison with customers through to final resolution. Answer all emails and calls in a professional manner.
Recognise issues requiring escalation and act accordingly
Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication.
Contact customer to keep them informed in accordance with current processes.

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

Broad knowledge & understanding of banks processes and procedures gained from operational/branch roles
Knowledge of Letter of Offer, Variation Letter, basic KYC
Able to work proactively within a team environment, across campuses to meet set SLAs and prioritise work commitments.
Well-developed communication skills specifically oral and written communication.
Excellent Customer Service skills
Comfortable in morning shifts

More Jobs at ANZ

Engineer

Bengaluru

2 - 7 yrs

INR 5 - 10 Lacs

Technology Project Manager

Bengaluru

12 - 17 yrs

INR 15 - 20 Lacs

Windows Engineer

Bengaluru

10 - 15 yrs

INR 13 - 18 Lacs

Audit Manager

Bengaluru

3 - 8 yrs

INR 6 - 11 Lacs

Technical Business Analyst

Bengaluru

8 - 13 yrs

INR 11 - 16 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

ANZ

Banking

Melbourne Victoria

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Senior Fulfilment Officer