Job
Description
Banking Operation Analyst, you need to perform a variety of post assessment tasks and processes, such as perform pre-checks as specified, prepare documents, handling phone enquiries and other tasks in relation to the resolution of customer requests, provide support to other staff, assist in and deliver training, analysis of data to identify areas of concern and discuss problem and possible solutions with manager, act as a back up for PL Banking is changing and were changing with it, giving our people great opportunities to try new things, learn and grow Whatever your role at ANZ, youll be building your future, while helping to build ours Role Type: Permanent Role Location: Bengaluru Work Hours: Early Morning (4AM/5AM) What will your day look like As a Senior Banking Operation Analyst, you will: Gain understanding of customer queries/concerns by gathering necessary information Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated Responsible for reviewing Letters of Offer, Small Business Loan documents, and Letters of Variation Prepare documents, handling phone enquiries and other tasks in relation to the resolution of customer requests Work within Banks set policies, procedures and standards and able to apply business knowledge in daily work Handle queries from ANZ customers & staff Provide continuing liaison with customers through to final resolution Answer all emails and calls in a professional manner Recognise issues requiring escalation and act accordingly Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication Contact customer to keep them informed in accordance with current processes What will you bring To grow and be successful in the role, you will ideally bring the following: Broad knowledge & understanding of bank's processes and procedures gained from operational/branch roles Knowledge of Letter of Offer, Variation Letter, basic KYC Able to work proactively within a team environment, across campuses to meet set SLA's and prioritise work commitments Well-developed communication skills specifically oral and written communication Excellent Customer Service skills Comfortable in morning shifts Youre not expected to have 100% of these skills At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, wed love to hear from you So why join us ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it) Our people also enjoy a range of benefits including access to health and wellbeing services
