Senior Front Office Executive

1. Guest Services & Experience

Welcome guests warmly and ensure a smooth check-in and check-out process

Handle VIP guests, special requests, and guest preferences

Address guest complaints professionally and ensure timely resolution

Maintain high standards of hospitality, grooming, and service etiquette

2. Front Desk Operations

Supervise daily front office activities and ensure SOP compliance

Ensure accurate room allocation, room status updates, and key control

Monitor reservations, cancellations, amendments, and no-shows

Coordinate closely with Housekeeping, F&B, Engineering, and Security

3. Team Supervision & Training

Guide and support Front Office Executives and Guest Service Associates

Assist in training new staff on PMS, guest handling, and service standards

Allocate duties and ensure shift handovers are properly completed

Motivate the team to maintain service excellence

4. Revenue & Cash Handling

Ensure accurate billing, posting of charges, and folio maintenance

Monitor cash, credit, and billing procedures to avoid discrepancies

Promote upselling of rooms, packages, and hotel services

Assist in maximizing occupancy and ADR in coordination with Reservations

5. Systems & Documentation

Operate and monitor Property Management Systems (PMS)

Prepare daily reports such as arrival/departure lists, occupancy reports

Maintain guest records and ensure data confidentiality

Ensure compliance with statutory and hotel documentation requirements

6. Safety, Security & Compliance

Follow hotel safety and security policies at all times

Handle emergency situations calmly and report incidents appropriately

Ensure adherence to hotel policies, brand standards, and legal guidelines

7. Coordination & Communication

Act as a key communication link between guests and hotel departments

Attend briefings and share important operational updates with the team

Coordinate airport transfers, wake-up calls, and concierge service.

Benefit:

• PF & ESI
• Food & Accommodation

Job Types: Full-time, Permanent

Pay: From ₹25,000.00 per month

Benefits:

• Food provided
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Diploma (Preferred)

Language:

• English (Preferred)

Work Location: In person