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Senior / Executive - Loyalty Program

2 - 5 years

0 Lacs

mumbai maharashtra india

Posted:16 hours ago| Platform: Linkedin logo

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Skills Required

retention electrical data analytics strategies drive marketing crm design portal accessibility code transactions technology onboarding management communication

Work Mode

On-site

Job Type

Full Time

Job Description

Required Experience

2 - 5 Years

Skills

Loyalty Program Mana... ,Customer enhancement,customer retention

Designation:

Senior / Executive - Loyalty Programs

Location:

Head Office Andheri WestWe are seeking a skilled Senior Loyalty Program Specialist with minimum 2 years of experience in designing and managing customer loyalty programs. Consumer electrical industry experience would be a bonus. The ideal candidate possesses technical expertise, IT proficiency, and data analytics capabilities to optimize loyalty initiatives and enhance customer engagement.

Roles & Responsibilities

  • Develop and execute loyalty strategies to drive customer lifetime value and brand affinity.
  • Leverage data analytics to assess program performance and deliver actionable insights.
  • Collaborate with IT, marketing, and operations teams to integrate loyalty platforms with existing systems.
  • Manage CRM systems and ensure data accuracy for personalized customer experiences.
  • Design and manage QR portal functionality to enhance program accessibility and ease of use.
  • Monitor and improve QR code-based loyalty transactions and ensure system reliability.
  • Innovate loyalty solutions based on industry trends, technology advancements, and customer feedback.
  • Monitor sales performance through and design new schemes/offers for various product categories to boost engagement.
  • Train the sales team on the app's functions and processes to ensure smooth onboarding and an excellent user experience.
  • Monitor and ensure smooth functioning of the app, including identifying and implementing enhancements.

Desired Skills

  • Proven experience in loyalty program management in consumer-focused industries.
  • Strong technical skills in CRM tools, QR code platforms, and data analytics.
  • Excellent problem-solving, communication, and stakeholder management abilities
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