Senior Executive Logistics (Order fulfillment/ Transport Management)

Key Responsibilities:

• Delivery Management:

• Oversee the entire delivery process, including order fulfillment, route planning, dispatch, and delivery execution.
• Monitor delivery performance metrics (e.g., on-time delivery rates, delivery times, customer satisfaction).
• Identify and implement process improvements to optimize delivery routes and reduce delivery costs.
• Manage and resolve delivery-related issues, such as delays, damage, and customer complaints.

• Transport Management System (TMS):

• Manage and maintain the company's TMS, ensuring accurate data entry and timely updates.
• Utilize TMS to optimize delivery routes, track shipments, and generate reports.
• Train team members on the effective use of the TMS.

• Team Management:

• Lead, mentor, and motivate a team of delivery drivers, dispatchers, and other logistics personnel.
• Conduct performance reviews and provide feedback to team members.
• Ensure team compliance with all safety and regulatory requirements.

• Reporting:

• Generate regular reports on key performance indicators (KPIs) related to delivery operations.
• Analyze delivery data to identify trends and areas for improvement.
• Prepare reports for management on the overall performance of the logistics department.

• Customer Service:

• Ensure high levels of customer satisfaction throughout the delivery process.
• Respond promptly to customer/ Sales Team inquiries and complaints.
• Build and maintain strong relationships with customers.

• Performance Evaluation:

• Develop and implement performance evaluation metrics for delivery drivers and other logistics personnel.
• Conduct regular performance reviews and provide constructive feedback.
• Identify and address performance issues.

• SAP HANA Knowledge:

• Utilize SAP HANA to analyze logistics data, track inventory, and optimize delivery operations.

• Collaborate with IT to ensure the efficient use of SAP HANA within the logistics department.

Qualifications:

o

o   5+ years of experience in logistics management, with a strong focus on delivery operations.

o   Strong understanding of TMS and other logistics software.

o   Excellent analytical, problem-solving, and decision-making skills.

o   Strong communication and interpersonal skills.

o   Ability to work independently and as part of a team. 

• o   Proficient in Microsoft Office Suite.