Senior Executive Logistics (Order fulfillment/ Transport Management)

5 years

0 Lacs

Posted:1 day ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

  • Delivery Management:

  • Oversee the entire delivery process, including order fulfillment, route planning, dispatch, and delivery execution.
  • Monitor delivery performance metrics (e.g., on-time delivery rates, delivery times, customer satisfaction).
  • Identify and implement process improvements to optimize delivery routes and reduce delivery costs.
  • Manage and resolve delivery-related issues, such as delays, damage, and customer complaints.
  • Transport Management System (TMS):

  • Manage and maintain the company's TMS, ensuring accurate data entry and timely updates.
  • Utilize TMS to optimize delivery routes, track shipments, and generate reports.
  • Train team members on the effective use of the TMS.
  • Team Management:

  • Lead, mentor, and motivate a team of delivery drivers, dispatchers, and other logistics personnel.
  • Conduct performance reviews and provide feedback to team members.
  • Ensure team compliance with all safety and regulatory requirements.

 

  • Reporting:

  • Generate regular reports on key performance indicators (KPIs) related to delivery operations.
  • Analyze delivery data to identify trends and areas for improvement.
  • Prepare reports for management on the overall performance of the logistics department.
  • Customer Service:

  • Ensure high levels of customer satisfaction throughout the delivery process.
  • Respond promptly to customer/ Sales Team inquiries and complaints.
  • Build and maintain strong relationships with customers.
  • Performance Evaluation:

  • Develop and implement performance evaluation metrics for delivery drivers and other logistics personnel.
  • Conduct regular performance reviews and provide constructive feedback.
  • Identify and address performance issues.
  • SAP HANA Knowledge:

  • Utilize SAP HANA to analyze logistics data, track inventory, and optimize delivery operations.

  • Collaborate with IT to ensure the efficient use of SAP HANA within the logistics department.

Qualifications:

o

o   5+ years of experience in logistics management, with a strong focus on delivery operations.

o   Strong understanding of TMS and other logistics software.

o   Excellent analytical, problem-solving, and decision-making skills.

o   Strong communication and interpersonal skills.

o   Ability to work independently and as part of a team. 

  • o   Proficient in Microsoft Office Suite.

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