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Senior Executive

5 - 8 years

5 - 7 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Part Time

Job Description

Senior Executive

EXL/SE/1411647

    Insurance Property & CasualtiesNoida
    Posted On
    04 Jul 2025
    End Date
    18 Aug 2025
    Required Experience
    5 - 8 Years

Basic Section

Number Of Positions

1

Band

A2

Band Name

Senior Executive

Cost Code

D012804

Campus/Non Campus

NON CAMPUS

Employment Type

Permanent

Requisition Type

New

Max CTC

550000.0000 - 700000.0000

Complexity Level

Back Office (Complexity Level 3)

Work Type

Work From Office – Fully Working From EXL/ Client Offices

Organisational

Group

Operations Management

Sub Group

Insurance

Organization

Insurance Property & Casualties

LOB

Back Office

SBU

Operations

Country

India

City

Noida

Center

Noida-SEZ BPO Solutions

Skills

Skill

SUBJECT MATTER EXPERT

Minimum Qualification

GRADUATION

Certification

No data available

Job Description


Primary Responsibility

  • Process SLA management
  • People management
  • Client management
  • Production


Performance Parameters

  • Process performance as per agreed SLAs
  • Process improvement and AIM
  • Any other KPIs decided by the business


Role/ Responsibilities


Employee Related:

  • Manage teams and ensure that individual / team / process targets are met
  • Provide feedback to associates and prepare development plans for them
  • Motivate team members and demonstrate positive retention of talent
  • Assist new hires in shortening their learning curve


Operational Delivery:

  • Ensure optimum staffing as required for meeting KPIs / SLAs / process metrics
  • Facilitate the achievement of desired KPIs as per contract
  • Maintain operational data (attendance, performance data, etc) and ensure that there are no open items on these deliverables
  • Manage work allocation as per TAT and highlight any peaks / dips in volumes, performance, etc to stakeholders
  • Ensure accurate and timely reporting


Client Related:

  • Devise, drive and deliver value adding projects / initiatives to the business
  • Facilitate corrective and preventive action to address any gaps / leakages / issues or concerns raised by the business
  • Maintain seamless flow of communication with all key stakeholders
  • Maintain required documentation and audit trails for compliance requirements
  • Run spot audits for adherence with the above
  • Work as P&C domain expert for clients and business


Employer Related:

  • Ensure compliance with internal policies and procedures, external regulations and information security standards
  • Collect and provide data required for audit requirements


Competencies & Skills


  • Knowledge of the function, process and systems
  • High level of computer proficiency and excellent MIS skills
  • Ability to coach and give feedback on an ongoing basis
  • Clear written and verbal communication
  • High level of Customer Service and Quality Orientation
  • Understanding of operational metrics
  • Strong Communication and Motivational Skills
  • Ability to lead in a continually challenging environment
  • Effectively plan, prioritize and execute everyday floor operations
  • Experience in P&C UW, endorsement, Bookroll, Premium Accounting will be an added advantage


Workflow

Workflow Type

Back Office

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