Senior Executive

Essential Duties & Responsibilities:

• 
  Advance proficiency in MS Excel and Power BI is a must
• Should hold thorough knowledge of Reports, Advanced Functions and Macros
• Identifying and understanding the requirements of the stakeholders that needs to be developed
• Developing and designing the reporting architecture per the given instruction and modifying them to accommodate the business requirements
• Design & develop user interface forms in MS Excel, troubleshooting the issues around it
• Should have capability to prepare metric report, consolidation dashboards, complex problem solving, critical thinking & decision making
• Consolidation and integration of data from multiple source in to single reporting environment
• Communicate with management and operations team to ensure compliance with company standards
• Collaborate with Fulfillment Operations Department Management on identifying opportunities to further optimize our workforce
• Performs any other related duties as required or assigned
• 2+ Years experience in MIS field, preferably in contact centers with at least 50 employees
• Demonstrated strong analytical skills
• Ability to work alone with Team with minimum supervision, occasionally under time pressure and on several tasks at the same time
• Ability to effectively communicate orally and in writing with co-workers, management of teams, other Departments, vendors, and outside agencies, including being sensitive to professional ethics

Minimum Work Experience:

• Minimum of 2-year MIS experience in a call center backoffice process

Skills Requirements:

• Ability to prioritize workload, meet deadlines and perform multiple tasks with attention to detail
• Solid critical thinking, problem solving, and interpersonal skills
• Demonstrates ability to give and receive feedback with peers and business partners
• Ability to work independently with minimal supervision
• Must demonstrate sound arithmetic, analytical and problem solving ability.
• Ability to adapt to workload and multitask with attention to detail in a dynamic environment.
• Excellent verbal, written and comprehension skills
• Ability to scrub, dissect and shape data, create customized reports
• Strong Excel skills