Senior Executive - Domestic Tour Operations

Company Description

Joy-N-Crew Vacation LLP is dedicated to providing transformative travel experiences that ignite a sense of adventure and cultural curiosity. With a focus on Japan, our experts design itineraries that delve into the heart of the country’s history, culture, and landscape. Our local guides offer authentic insights and experiences, such as interactions with local artists, participation in traditional rituals, and enjoyment of locally sourced cuisine. At Joy-N-Crew, we believe in making meaningful connections and promoting cultural appreciation through travel.

****Note - Please Apply only if you are from a Travel & Tourism Background and an Immediate Joiner****

Role Description

Roles and Responsibilities:

Tour Planning & Itinerary Management

• Prepare customized domestic tour packages as per client requirements.
• Design itineraries covering transportation, accommodation, sightseeing, and activities.
• Ensure the itineraries are cost-effective, feasible, and align with client preferences.

Coordination with Suppliers & Vendors

• Coordinate with hotels, transporters, DMCs, and local service providers for bookings and confirmations.
• Negotiate rates and contracts to maintain profitability.
• Ensure timely confirmation and smooth execution of all travel arrangements.

Booking & Documentation

• Handle hotel, transport, sightseeing, and other ground service bookings.
• Ensure vouchers, tickets, and invoices are accurately prepared and shared with clients.
• Maintain updated records of all bookings and client communications.

Client Servicing

• Serve as the point of contact for clients before, during, and after the tour.
• Provide pre-tour briefings, assistance during travel, and post-tour feedback collection.
• Handle last-minute changes, cancellations, or emergencies efficiently.

Financial Coordination

• Prepare cost sheets, tour quotations, and handle vendor payments as per company policy.
• Ensure collection of advance and final payments from clients on time.
• Maintain reconciliation reports for each booking.

Quality & Service Assurance

• Ensure all tours are executed with high service quality and customer satisfaction.
• Regularly review supplier performance and provide feedback for improvement.
• Handle complaints or service lapses promptly and professionally.

Product Knowledge & Market Awareness

• Stay updated on domestic destinations, travel trends, hotel inventory, and new attractions.
• Suggest innovative itineraries and add-on experiences to enhance packages.
• Participate in product training and destination updates conducted by the company.

Team Collaboration & Reporting

• Coordinate with the Sales, Accounts, and Visa teams for seamless execution of client files.
• Maintain daily and weekly reports on bookings, inquiries, and conversions.
• Support colleagues during peak seasons and contribute to team targets.

Qualifications

Strong knowledge of domestic destinations (North, South, East & West India).

Excellent communication and negotiation skills.

Proficiency in MS Office and travel booking tools.

Attention to detail, multitasking, and time management skills.

Customer-oriented approach and problem-solving mindset.