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Bajaj Finance
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Senior Executive - Debt Management Services - The Wheels - 2W/3W

Senior Executive - Debt Management Services - The Wheels - 2W/3W

Bajaj Finance

1 - 3 years

6 - 10 Lacs

mandya belur india

Posted:2 days ago| Platform:

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Skills Required

go compliance finance risk hr data management governance systems onboarding sales education relationship management operations crm salesforce business communication

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Executive - Debt Management Services - The Wheels - 2W/3W
Job Purpose
First link of management between the executors (field staff) and management. An effective communicator with exceptional relationship management skills and the ability to relate to people at all levels of business and management. Responsible for delivery of business AOP objectives for the assigned geography. Duties and Responsibilities
Principal Accountabilities

Achieving business numbers with the assigned line of channels (basis location and market potential).

People Management (Off roll)Hiring, retention, and productivity.

Sales governance through compliance of systems and processes.

Responsible for tracking, managing, and controlling PDD requirement compliance.

Reducing customer complaints and cancellations by ensuring no miss-selling.

Understanding of CRM, Salesforce.com.

Effectively engage with Credit, Operations, Risk, and within 2W/3W teams.

Ensure TAT is maintained for case processing.

Major Challenges

Training of self and their team.

Hiring the right candidate.

Smooth onboarding to help settle the employee well in the company.

Smooth onboarding of new dealer/partner.

Retention of off-roll staff.

Decisions

Hiring of off-roll staff.

Approvals by coordinating with internal stakeholders (e.g., clearing cases).

Lead allocation.

Field activity planning and closure.

Interactions Internal Clients:

Interact with various internal departments (product, credit, operations, RCS, compliance) to process files.

Connect with HR department for hiring and retention.

External Clients:

Engage with customers.

Mapping of market competition.

Dimensions Financial Dimensions:

Handle 45 to 70 cases MOM (depending upon location and market potential).

Other Dimensions:

Total Team Size9

Number of Direct Reports5 to 9

Number of Outsourced Employees5 to 9

Number of Locations1 to 4

Number of Products1 (Two Wheeler Loan)

Required Qualifications and Experience
Skills and Knowledge

Graduate/Post Graduate qualification.

Good command of Excel is essential.

1 to 3 years of relevant experience in managing a team.

Result oriented - Go getter attitude is a must.

Collaborative work style to engage with peers and colleagues across the company.

Excellent team management and interpersonal skills.

Excellent command over communication skills.

Highly ambitious and self-motivated.

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Senior Executive - Debt Management Services - The Wheels - 2W/3W