Senior Engineer - Load & Haul (LHDs, Trucks) and Drill Rigs

Department: Field Service / Mining Equipment Maintenance
Location: Dariba Workshop (with travel to sites on consultant gatepass)
Reporting To: Central Specialists – HZL Cluster 1 & 2

Experience Required:

Minimum 5–10 years of experience in HEMM / Mining Machinery , post Diploma or Degree in Mechanical / Electrical Engineering

Compensation:

• (based on experience & interview feedback)
• 25% Variable Pay
• Hardship Allowance: ₹14,000/month OR ₹9,000 + Travel DA

Key Responsibilities:

1. Field Service & Technical Support

• Provide hands-on service support for Load & Haul (LHDs, Trucks) and Drill Rigs
• Perform on-site troubleshooting, fault diagnostics, and repair of mechanical, electrical, hydraulic, and automation systems
• Respond to emergency breakdowns to minimize equipment downtime

2. Commissioning & Warranty Support

• Lead commissioning of new machines at customer sites
• Manage and resolve warranty claims with OEM product support and engineering teams
• Ensure smooth handover of equipment with full documentation

3. Preventive Maintenance & Inspection

• Develop and execute preventive maintenance schedules as per OEM guidelines
• Conduct Condition-Based Monitoring (CBM) and inspections to identify potential failures
• Recommend component overhauls, replacements, or upgrades proactively

4. Customer Relationship Management

• Act as the technical point of contact for customers (mining clients, contractors)
• Provide equipment health updates , performance insights, and service recommendations
• Promote OEM aftermarket parts and service solutions

5. Team Leadership & Training

• Supervise junior technicians and ensure safety & service standards
• Conduct operator and maintenance training sessions at site
• Share best practices and lessons learned with internal teams

6. EHS Compliance

• Adhere strictly to EHS standards during all service and site operations
• Conduct risk assessments and ensure safe work practices, both underground and open-pit

7. Reporting & Documentation

• Prepare detailed service reports, failure analyses, and condition reports
• Provide feedback to engineering and product teams on recurring field issues

Development Journey & Career Path:

• Inclusion in product training programs at Sandvik Academy
• Mentoring support from Central Specialist Supervisors (CSS)
• Rotation across multiple sites for exposure to different equipment types
• Target L2 clearance within 1 year and L3 within 2 years
• Fast-track growth to Specialist positions within 2 years

Key Skills & Competencies:

• Strong technical knowledge of HEMM equipment (Loaders, Trucks, Drills)
• Hands-on expertise in diagnostics, hydraulics, electrical & automation systems
• Proficiency in service documentation, MS Office, and SAP/Maximo
• Excellent communication and leadership skills
• Commitment to safety, quality, and customer satisfaction