Senior EndPoint AVD Operations Engineer

4 - 5 years

4 - 7 Lacs

bengaluru

Posted:4 days ago| Platform: GlassDoor logo

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Skills Required

azure security networking integration support troubleshooting maintenance patching documentation service model management analyze communication architecture design powershell scripting configuration resolve software reporting certifications itil technology consulting cutting

Work Mode

On-site

Job Type

Part Time

Job Description

Bangalore, Karnataka, India
Job Type
Full Time
About the Role
  • Implement Azure Virtual Desktop solutions based on client requirements and best practices.
  • Deploy, configure, and manage virtual machines, session hosts, and other Azure Virtual Desktop components.
  • Collaborate with infrastructure, security, and networking teams for integration and performance optimization.
  • Provide end-user support, troubleshooting connectivity, performance, and application compatibility issues.
  • Monitor system performance, identify bottlenecks, and optimize for an optimal user experience.
  • Perform regular maintenance tasks like patching, updates, and security hardening.
  • Coordinate with application owners and support teams for seamless application integration.
  • Create and maintain documentation, including procedures, guides, and troubleshooting resources.
  • Stay updated with industry trends, best practices, and emerging technologies in Azure Virtual Desktop and virtualization.
  • Participate in knowledge sharing and train other team members on Azure Virtual Desktop technologies and solutions.
  • Work closely with the respective service line Architects
  • Consistently apply “lessons learned”, model personal accountability & teamwork.
  • Participate in proactive support management, analyze problems, provide solutions to meet customer needs.
  • Engage with global architectural team and global operations’ teams to ensure a streamlined customer experience.
  • Contribute & share knowledge thru communities, documentation, and communication channels.

Qualifications Requirements:
  • Over 4 to 5 years of experience in similar position
  • Solid knowledge and understanding of Cloud Concepts.
  • Thorough understanding of the Microsoft Azure ecosystem.
  • Expertise in Azure Virtual Desktop Solution.
  • Experience in AVD business requirements gathering.
  • Proficiency in AVD Architecture Design and Deployment.
  • Strong PowerShell scripting skills.
  • Experience in application packaging.
  • Experience with Intune / MECM (Microsoft Endpoint Configuration Manager).
  • Ability to diagnose and resolve advanced problems for AVD related software and hardware issues
  • Ability to manage multiple activities
  • Ability to work in a matrix reporting environment
  • Excellent communication, documentation, and customer service skills
  • Excellent problem solving and analytical skills, the ability to hunt down a problem and find a solution, ability to diagnose and resolve advanced problems for PC related software and hardware issues
  • Current with emerging desktop technologies
  • Fluent English mandatory, other languages a bonus.
  • Experience of large Enterprise environments.
  • Strong attention to detail and deadline oriented
  • Experience in a global role desirable
Certifications (Not Mandatory but Nice to have)
  • Azure Administrator Associate
  • Azure Virtual Desktop Specialty
  • Azure Security Engineer Associate
  • NME-200 Nerdio Manager for Enterprise
  • Microsoft Certified System Engineer (MCSE) certifications
  • Project Management experience and certifications
  • ITIL certification

Requirements
  • Implement Azure Virtual Desktop solutions based on client requirements and best practices.
  • Deploy, configure, and manage virtual machines, session hosts, and other Azure Virtual Desktop components.
  • Collaborate with infrastructure, security, and networking teams for integration and performance optimization.
  • Provide end-user support, troubleshooting connectivity, performance, and application compatibility issues.
  • Monitor system performance, identify bottlenecks, and optimize for an optimal user experience.
  • Perform regular maintenance tasks like patching, updates, and security hardening.
  • Coordinate with application owners and support teams for seamless application integration.
  • Create and maintain documentation, including procedures, guides, and troubleshooting resources.
  • Stay updated with industry trends, best practices, and emerging technologies in Azure Virtual Desktop and virtualization.
  • Participate in knowledge sharing and train other team members on Azure Virtual Desktop technologies and solutions.
  • Work closely with the respective service line Architects
  • Consistently apply “lessons learned”, model personal accountability & teamwork.
  • Participate in proactive support management, analyze problems, provide solutions to meet customer needs.
  • Engage with global architectural team and global operations’ teams to ensure a streamlined customer experience.
  • Contribute & share knowledge thru communities, documentation, and communication channels.

Qualifications Requirements:
  • Over 4 to 5 years of experience in similar position
  • Solid knowledge and understanding of Cloud Concepts.
  • Thorough understanding of the Microsoft Azure ecosystem.
  • Expertise in Azure Virtual Desktop Solution.
  • Experience in AVD business requirements gathering.
  • Proficiency in AVD Architecture Design and Deployment.
  • Strong PowerShell scripting skills.
  • Experience in application packaging.
  • Experience with Intune / MECM (Microsoft Endpoint Configuration Manager).
  • Ability to diagnose and resolve advanced problems for AVD related software and hardware issues
  • Ability to manage multiple activities
  • Ability to work in a matrix reporting environment
  • Excellent communication, documentation, and customer service skills
  • Excellent problem solving and analytical skills, the ability to hunt down a problem and find a solution, ability to diagnose and resolve advanced problems for PC related software and hardware issues
  • Current with emerging desktop technologies
  • Fluent English mandatory, other languages a bonus.
  • Experience of large Enterprise environments.
  • Strong attention to detail and deadline oriented
  • Experience in a global role desirable
Certifications (Not Mandatory but Nice to have)
  • Azure Administrator Associate
  • Azure Virtual Desktop Specialty
  • Azure Security Engineer Associate
  • NME-200 Nerdio Manager for Enterprise
  • Microsoft Certified System Engineer (MCSE) certifications
  • Project Management experience and certifications
  • ITIL certification
About the Company
Cigres Technologies Private Limited is a technology consulting and services company that focuses on helping clients resolve their significant digital problems and enabling radical digital transformation using multiple technologies on premise or in the cloud. The company was founded with the goal of leveraging cutting-edge technology to deliver innovative solutions to clients across various industries.

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