Senior Director Software Engineering [T500-18631]

Job Description

Senior Director – Software Engineering Bengaluru, India | Hybrid Work Model Confidential Global Tech Company: Are you an experienced engineering leader passionate about building empowered teams, driving large-scale technology transformation, and shaping omnichannel customer experiences? A leading global retail technology organization is looking for a Senior Director of Software Engineering to lead highly skilled teams and build innovative, enterprise-grade solutions. This leadership role offers the opportunity to work with global stakeholders and cutting-edge technologies, including public cloud platforms, omnichannel systems, and AI-driven engagement tools. You’ll lead the development of high-impact software platforms while championing engineering best practices and fostering an inclusive, high-performance culture. Key Responsibilities: Build and lead multiple engineering teams and deliver large scale software products in partnership with key stakeholders with company-wide impacts and outcomes Connect the larger organization strategic goals directly to their team's goals and can effectively communicate that to their teams Guide production support for complex and high-priority issues Provide strategic direction aligned with broader business goals Build a high-performing organization by mentoring senior managers and engineering leaders Drive continuous improvement in software development lifecycle (SDLC) quality, tools, and innovation Partner with global executive stakeholders on long-term initiatives and priorities Architect and modernize solutions with a customer-first mindset Excellent communication and leadership skills, with the ability to influence both technical and non-technical stakeholders Champion a test/learn/iterate culture focused on progress and outcomes What You Bring: 18+ years of experience in technology, including: 8+ years of experience managing engineering leaders 7+ years building SaaS applications at enterprise scale 7+ years of experience in cloud-native architecture (AWS or GCP preferred) 3+ years of experience in omnichannel technology (e.g., contact center platforms, digital communication tools) Experience with Google Customer Engagement Suite (e.g., DialogFlow, Agent Assist) Exposure to LLMs, Gen AI technologies, and responsible AI practices About the Opportunity: Location: Bengaluru, India Work Mode: Hybrid (in-office 3 days/week) Compensation & Benefits: Industry leading; based on experience and expertise Confidential Company: A Fortune 500 multinational leader in retail technology and digital transformation Why Apply: Join a purpose-driven company at the forefront of redefining customer experience through technology. You’ll work with visionary leaders, world-class talent, and next-gen tools to help shape the future of omnichannel engagement and commerce. Note: This is a confidential posting. Details about the company and the team will be shared with shortlisted candidates. Show more Show less