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Basic Information Position Title: Senior Director Experience Level: 18-20 years Department: Delivery Operations Organizational Relationships Position reports to - Chief Delivery Officer About the Company: Acuity Knowledge Partners (Acuity) is a leading provider of bespoke research, data management, analytics, talent, and technology solutions to the financial services industry, including asset managers, corporate and investment banks, private equity and venture capital firms, hedge funds and consulting firms. Its global network of over 6,000 analysts and industry experts, combined with proprietary technology, supports more than 650 financial institutions and consulting companies to operate more efficiently and unlock their human capital and transforming operations. Acuity is headquartered in London and operates from 16 locations worldwide. The company fosters a diverse, equitable and inclusive work environment, nurturing talent, regardless of race, gender, ethnicity or sexual orientation. Acuity was established as a separate business from Moody’s Corporation in 2019, following its acquisition by Equistone Partners Europe (Equistone). In January 2023, funds advised by global private equity firm Permira acquired a majority stake in the business from Equistone, which remains invested as a minority shareholder. For more information, visit www.acuitykp.com About the Role The Senior Director for Delivery Operations will report directly to the Chief Delivery Officer (CDO) and will primarily function as an individual contributor in the Delivery Ops team, which is responsible for supporting 10 Business Units within 3 Segments. This role involves significant coordination across delivery teams and various departments within the organization. The ideal candidate will have extensive experience in the outsourcing or Global Capability Center (GCC) domain, preferably within the financial services sector, although this is not mandatory. Responsibilities Strategic Coordination: Collaborate with business units and departments including operations, finance, sales, and technology to ensure seamless delivery operations. Act as a liaison between the CDO office and other departments to facilitate communication and coordination. Project and Process Management: Lead and manage strategic and open-ended projects aimed at improving delivery operations. Implement process improvements to enhance efficiency and effectiveness within the delivery teams. Financial Oversight: Manage P&L MIS for the CDO/Senior team, with a focus on analyzing financial data to identify areas for improvement. Develop strategies to improve financial performance based on thorough analysis of numbers. Software Implementation and IT Change Management: Play a significant role in new software implementation processes or IT change management initiatives. Ensure successful integration and adoption of new technologies within the delivery operations. M&A Support: Support due diligence and integration processes for mergers and acquisitions. Provide expertise in evaluating and integrating companies to ensure smooth transitions. Qualifications 18-20 years of experience, in the outsourcing or GCC domain, ideally in Financial Services Experience in project/process management and improvement Ideally should have managed P&L, or managed P&L MIS for CXO/Senior team. Demonstrated ability to improve numbers by analyzing them and identifying areas for improvement Demonstrated ability to coordinate with business units and departments across the firm, including within operations, finance, sales and technology Ideally managed or been a significant part of new software implementation process, or IT change management process Experience in creating, analysing and executing strategic and open-ended projects Candidate should have M&A related experience in terms of supporting due diligence and integration of companies Show more Show less
