Senior Dell Storage Engineer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD.
The Senior Storage Engineer is primarily responsible for the overall health and maintenance of storage technologies in our managed services customer's environments. Our Storage Engineers are a valued member of the Managed Services Infrastructure Practice- Storage and DPS team - responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers."  Key Responsibilities 

Provide enterprise-level operational support to Managed Services customers for incident, problem and change management activities

Plan and perform maintenance activities

Assess customer environments for performance and design issues and propose resolutions

Work across technical teams to troubleshoot complex infrastructure issues

Create and maintain detailed documentation

Serve as a subject matter expert and escalation point for storage technologies

Work with vendors to resolve storage issues

Communicate with customers and internal team with transparency

Participate in on-call rotation

Completion of training and certification as assigned to further skills and knowledge

 Skills & Qualifications 

Bachelors degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education

10+ years of experience managing Dell Powermax and VMAX enterprise solutions including best practices

Deep understanding of Powermax OS and hardware, including architecture and features with experience with auto-provisioning and decommissioning, SnapVX, SRDF (setup and failover experience), ENAS, performance monitoring and troubleshooting

5+ years of experience with Powerscale storage solutions including best practices

Sound understanding of Powerscale OneFS, including architecture and features with experience with Access Zones, IP Pools, shares, Smart Pools, SnapshotIQ and SyncIQ (setup and failover experience)

Powerscale troubleshooting experience, including hardware, performance and filesystem permission issues

Knowledge and operational experience with the following storage technologies is a plus - Pure FlashArray, NetApp (FAS,AFF) and Dell ECS

Proficiency in SAN/NAS protocols, including FC, iSCSI, NFS and SMB

Strong experience with administration of enterprise and departmental fabric switching technologies and tools, including Dell MX, Brocade and Cisco

Switch fabric zoning and decommissions experience required

Must be proficient working from the GUI and CLI

Familiarity with automation and scripting (Powershell, Python) is a plus

Knowledge of virtualization platforms (VMware, Hyper-V) and their integration with storage systems.

Managed Services or consulting experience is a plus

Strong background with customer service

High level problem-solving and communication skills

Strong oral and written communications skills

 Expectations 

Recognized subject matter expert in professional discipline

Depth of knowledge and experience enables contribution in a more complex/critical environment

Provide measurable input into new products, processes, standards, and / or plans

Coordinate cross-practice and contribute to cross-practice deliverables to defined standards

Demonstrate deep expertise across at least one technology

Communicating with external customers, which may include senior management

Contribute to more complex workshops and understand how their area of expertise fits into our stitching message"

Work on complex issues

Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches

Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include
- Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.