Senior Data Protection Engineer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD.
The Senior Data Protection Engineer is primarily responsible for the overall health and maintenance of Backup Products in our managed services customer's environments.Our Data Protection Engineers are valued members of the Managed Services Infrastructure Practice- Storage and DPS team - responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers.  Key Responsibilities 

Provide enterprise-level operational support to Managed Services customers for incident, problem and change management activities

Plan and perform maintenance activities

Assess customer environments for performance and design issues and propose resolutions

Work across technical teams to troubleshoot complex infrastructure issues

Create and maintain detailed documentation

Serve as a subject matter expert and escalation point for Data Protectiontechnologies

Work with vendors to resolve Data Protectionissues

Communicate with customers and internal team with transparency

Participate in on-call rotation

Completion of training and certification as assigned to further skills and knowledge

 Skills & Qualifications 

Bachelors degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education

10+ years of experience with an enterprise grade backup solution

Comprehensive operational experience with Veritas NetBackup, CloudScale Veritas Netbackup and Dell Data Domain required

Working knowledge of Dell Power Protect Cyber Recovery required

Knowledge of Alta View and Veritas Data Insight for backup monitoring is preferred

Experience with at least one other major backup vendor platform preferred- i.e. Cohesity, CommVault, Rubrik

10+ years of experience with operational administration of IT systems

10+ years working with monitoring platforms; LogicMonitor a bonus

5+ years working with an enterprise ITSM systemService Now is a bonus

Familiarity with enterprise IT infrastructure concepts including network, virtualization, and storage

Managed Services or consulting experience is required

Cloud Platform knowledge is desired

Strong background with customer service

High level problem-solving and communication skills

Strong oral and written communications skills

Related Data Protection certifications are a bonus.

 Skill Expectations 

Recognized subject matter expert in professional discipline

Depth of knowledge and experience enables contribution in a more complex/critical environment

Provide measurable input into new products, processes, standards, and / or plans

Coordinate cross-practice and contribute to cross-practice deliverables to defined standards

Demonstrate deep expertise across at least one technology

Communicating with external customers, which may include senior management

Contribute to more complex workshops and understand how their area of expertise fits into our stitching message"

Work on complex issues

Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches

Why AHEAD:
Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.USA Employment Benefits include
- Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.