44 Logicmonitor Jobs

Job role - Support SME (LogicMonitor SME) Experience - 6 to 9 years Location - Bangalore The LogicMonitor SME is responsible for providing expert-level knowledge and support for the LogicMonitor platform. This role involves designing, implementing, and optimizing LogicMonitor solutions to ensure efficient and effective monitoring of IT infrastructure. The SME will work closely with various teams to integrate LogicMonitor with other systems, optimize performance, and provide guidance on best practices. Key Responsibilities: Solution Design: Design and architect LogicMonitor solutions that align with business needs and best practices. Provide guidance on the implementation of new features and functionalities Technical Implementation: Oversee the technical implementation of LogicMonitor, including the setup of monitoring configurations, dashboards, and alerts. Ensure that the monitoring solutions are scalable and meet performance requirements Integration: Integrate LogicMonitor with other enterprise systems using REST, SOAP, and other web services. Ensure seamless data flow and process automation between systems Performance Optimization: Monitor and optimize the performance of LogicMonitor solutions. Identify and resolve performance issues to ensure optimal system performance . Governance and Compliance: Ensure that LogicMonitor solutions comply with organizational policies, standards, and regulatory requirements. Implement governance frameworks to maintain platform integrity Stakeholder Collaboration: Work closely with various stakeholders, including IT, finance, and procurement teams, to ensure effective monitoring and reporting. Provide training and support to end-users and administrators Documentation: Maintain comprehensive documentation of LogicMonitor configurations, customizations, and integrations. Ensure that documentation is up-to-date and accessible to relevant stakeholders

We are looking for a Service Reliability Analyst with strong expertise in network infrastructure and observability tools to ensure high service availability and performance. This role requires a blend of network troubleshooting, AI Ops adoption, automation, and incident management skills in a 24/7 operations environment. --- Responsibilities Troubleshoot incidents across LAN, WAN, VPN, SD-WAN, Data Center & Cloud (AWS, Azure, GCP). Implement and manage AI Ops tools like Dynatrace, LogicMonitor, Datadog, Splunk. Lead incident response, perform RCAs, and drive service restoration. Develop dashboards, KPIs, and reliability reports for visibility. Automate processes using Ansible, Terraform; maintain remediation playbooks. Optimize AI/ML models for predictive incident detection. Work in 24/7 shifts, including emergency support. --- Required Skills 36 years in Platform Operations / Infrastructure Support. Hands-on expertise in network protocols (TCP/IP, BGP, OSPF, DNS, DHCP, SD-WAN). Cloud networking knowledge (AWS, Azure, GCP). Experience with observability tools (Dynatrace, LogicMonitor, Datadog, Splunk). Proficiency in Python / Java / Node.js / JavaScript / Ansible. ITSM tools experience (ServiceNow, Jira). Certifications: CCNA/CCNP, CompTIA Network+ (Cisco DevNet is a plus). --- Nice to Have Exposure to HPC / Cloud-native services. Interest in automation & DevOps practices.

About the Role Were looking for a highly motivated Onboarding Engineer to join our Managed Services team. In this role, you will act as the technical project driver, ensuring new clients transition smoothly into our managed services ecosystem. You will own the onboarding process end-to-end—from infrastructure discovery to tool deployment and documentation—working closely with the PMO, internal teams, and client stakeholders. This position is ideal for someone who is technically strong, detail-oriented, client-focused, and thrives in a fast-paced, project-driven environment. Key Responsibilities Infrastructure & Platform Deployment: Configure and integrate client infrastructure for monitoring, including Network, Servers, Storage, Backup, Data Protection, Hyperconverged systems, and ESXi. Deploy and configure monitoring platforms such as Elastic Stack, LogicMonitor, SolarWinds, or similar tools. Install and configure MSP management and automation tools for seamless service delivery. Project Ownership & Execution: Act as the technical lead for onboarding projects, collaborating with PMO and engineering teams to define scope, timelines, and deliverables. Drive the execution of onboarding plans and communicate project status and milestones to stakeholders. Technical Assessment & Discovery: Conduct on-site and remote discovery to assess client IT environments. Identify gaps, compliance risks, and areas for optimization before service handover. Documentation & Knowledge Transfer: Create detailed client technical documentation, including environment diagrams, SOPs, and configuration records. Ensure smooth knowledge transfer to internal support teams and serve as a point of escalation for monitoring issues during onboarding. End-User & Transition Support: Provide initial technical support to resolve issues during the transition phase and ensure operational continuity. What We’re Looking For Experience: Minimum 7+ years in IT infrastructure, system administration, or MSP environments (with at least 5+ years in Windows/Linux enterprise support). Strong experience with Windows Server, Active Directory, DHCP, DNS, Certificates. Linux OS configuration and troubleshooting is a plus. Technical Expertise: Monitoring tools (Elastic Stack, LogicMonitor, SolarWinds, or similar). Infrastructure technologies: Networking, Backup, Storage, Hyperconverged platforms. Soft Skills: Excellent written and verbal communication skills with strong client interaction experience. Ability to manage multiple projects, set priorities, and work independently with minimal oversight. Strong sense of urgency and results-oriented mindset. Education: Degree in Information Systems or related field (or equivalent experience). Preferred: Managed Services or Consulting experience. Why Join Us? Be the technical driver of client success, owning onboarding projects from start to finish. Work on diverse enterprise environments and cutting-edge monitoring and automation tools. Join a high-growth MSP team that values learning, collaboration, and career advancement. Keywords MSP Onboarding Engineer, IT Infrastructure Deployment, Windows Server Administration, Elastic Stack, LogicMonitor, Monitoring Tools, Project Delivery, IT Migration

As a Support Consultant / Technical Support Consultant at Altera, a member of the N. Harris Computer Corporation family, you will be a crucial part of the IT operations team. Your primary responsibility will be to monitor and maintain the performance of critical systems, ensuring the uptime and availability of applications and infrastructure. You will work with monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor, as well as monitor SQL databases, Windows servers, and Internet Information Services (IIS). Your role will involve providing L1 and L2 support while ensuring compliance with service level agreements (SLAs). You will conduct regular health checks, performance tuning of SQL databases, oversee Windows servers and IIS functionality, monitor interface subsystems, and provide first-level support for system incidents. Additionally, you will maintain documentation, participate in root cause analysis (RCA) for incidents, collaborate with cross-functional teams, and ensure 24/7 uptime of critical systems. As a successful candidate, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. You should also possess 2-4 years of experience in a systems monitoring and support role, familiarity with application performance monitoring tools, knowledge of SQL databases, Windows Server administration, IIS management, networking concepts, and troubleshooting techniques. Proficiency in troubleshooting system issues, performing root cause analysis, strong analytical skills, attention to detail, and excellent communication skills are essential. Availability to work in a 24x7 environment, including evenings, weekends, and on-call rotations, is required. Preferred qualifications include understanding of monitoring tools like AppDynamics and LogicMonitor, familiarity with healthcare applications, and knowledge of ITIL best practices and frameworks. If you are interested in joining Altera Digital Health and contributing to the new era of healthcare technology, please contact us at HR.Recruiting@AlteraHealth.com for further information or assistance with the application process.,

Were looking for an NMS Systems and Tools Developer to own and evolve our LogicMonitor-based observability stack. Youll drive platform administration, custom LogicModule development, automation, and integrations that improve uptime, performance visibility, and incident response. What you'll do and how youll have an impact Administer LogicMonitor at scale: devices, groups, collectors, RBAC, maintenance windows, and alert deduplication Build visibility: design high-signal dashboards and reports for real-time performance, availability, and capacity Tune signal-to-noise: implement alert policies, thresholds, and escalation paths that reduce false positives Develop LogicModules: customize DataSources / EventSources / PropertySources for our environments and use cases Automate and integrate: build scripts and workflows (Python, PowerShell, Groovy, Bash); integrate with ITSM (e.g., ServiceNow) and other tools via API Ensure coverage: extend monitoring across on-prem, cloud, and hybrid (AWS, Azure, GCP) Partner and support: enable Network Ops, Product, Infra, Security, and Customer teams with best practices and tooling Govern and document: maintain standards, access controls, runbooks, and change documentation; track platform health and roadmap Continuously improve: stay current on LogicMonitor features and observability best practices; drive platform optimizations What were looking for 10+ years in NMS/observability administration and development, including 3+ years with LogicMonitor or a comparable platform Hands-on expertise with LogicMonitor: collectors, alerting/escalations, dashboards/reports, LogicModule development, and API usage Scripting for automation and integration: Python, PowerShell, Groovy, or Bash Solid foundation in networking (TCP/IP, routing, switching, VLANs, firewalls) and monitoring principles Experience monitoring cloud infrastructure (AWS, Azure, GCP) Bonus: exposure to Splunk, Nagios, SolarWinds, or similar tools Strong troubleshooting, analytical, and communication skills; able to work autonomously in a fast-paced, collaborative environment

As a Support Consultant / Technical Support Consultant at Altera, a member of the N. Harris Computer Corporation family, you will play a crucial role in ensuring the performance and availability of critical systems to support caregivers worldwide. Your responsibilities will include monitoring and maintaining applications and infrastructure, conducting health checks and performance tuning of SQL databases, overseeing Windows servers and IIS functionality, monitoring interface subsystems, and providing first-level support for system incidents. You will collaborate with cross-functional teams to implement system upgrades, patches, and configurations while minimizing downtime. Additionally, you will participate in root cause analysis for incidents, maintain documentation related to system configurations and incident responses, and ensure 24/7 uptime of critical systems to meet predefined SLAs. To qualify for this role, you should have a Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience. You should also have 2-4 years of experience in a systems monitoring and support role, familiarity with application performance monitoring tools such as AppDynamics, LogicMonitor, and Azure Monitor, basic knowledge of SQL databases and Windows Server administration, and understanding of networking concepts. Preferred qualifications include understanding of healthcare applications, knowledge of ITIL best practices and frameworks, and proficiency in monitoring tools like AppDynamics and LogicMonitor. Strong analytical skills, attention to detail, excellent communication skills, and the ability to work collaboratively in a team environment are essential for success in this role. Availability to work in a 24x7 environment, including evenings, weekends, and on-call rotations as required, is also necessary. If you are passionate about driving innovation in healthcare technology and ensuring the delivery of high-quality care to communities globally, we encourage you to apply for this exciting opportunity at Altera. For any accessibility concerns or assistance with the application process, please reach out to HR.Recruiting@AlteraHealth.com.,

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is searching for an Onboarding Engineer to be a part of our Managed Services team. Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. Responsibilities Configure infrastructure in the client environment to be added into monitoring including Network, Server, Storage, Backup, Data Protection, Hyperconverged, ESXi, and other infrastructure. Create client technical documentation. Communicate the status of the onboarding project tasks. Ensure that clients infrastructure is healthy, stable, documented, and configured with accepted technical best practices. Serve as a technical subject matter expert and as an escalation point on complex monitoring issues for the Managed Services team. Qualifications/ Technology Experience: Minimum of 5+ years of related experience in supporting Windows / Linux in an enterprise environment. Experience with Windows, Active Directory, DHCP, DNS, and certificates. Linux OS configuration and troubleshooting preferred. A college degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education. Managed Services or Consulting experience is a plus. Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels. Skilled in achieving results in a customer centric environment. Self-motivated with the ability to work in a fast-paced environment. Experience with performance monitoring tools- Elastic, LogicMonitor, SolarWinds, etc. Ability to effectively interact with all levels of business via phone, written communication, and in person. Team collaboration, responsiveness, ability to multi-task. Strong sense of urgency, ability to set priorities and perform the job with little guidance. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Network Administrators are responsible for monitoring of client infrastructure with provided tools, incident management including triage, response and escalation of incidents based on severity, service request management and change management for Managed Services customers. Key Responsibilities Monitor customer network and IT infrastructure Incident management via ITIL based ITSM (ServiceNow) Answer phone calls from select client contacts to open new or check status of existing incidents Performs troubleshooting of a network related alerts/incidents and escalate to appropriate teams as needed Performs troubleshooting of a variety of other infrastructure platform issues, such as but not limited to: Server- Windows/Unix/Linux Backup/Replication Cloud Exchange/O365 server issues Performs troubleshooting with carriers and 3rd party vendors regarding network hardware and circuit issues Utilizes a variety of system and event management tools and procedures to respond and resolve internal and external customer issues Performs analysis of event management system alerts to ensure devices are tuned properly Follow specific Standard Operating Procedures (SOP), Work Instructions, and operations Run Books to perform network tasks on behalf of customers, including (but not limited to) IOS upgrade, switchport shut/no-shut, etc. Ensure that all Service Now incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customers expectations and within the agreed Service Level Agreement (SLA) Communicates frequently with Client team(s), engineers/architects, Team Leads, and hardware/software vendors during incident resolution Create and maintain system and process documentation in appropriate knowledgebase. Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. Assist with cross training of other NOC team members as needed. Skills Required At least 5+ years of operational experience in multiple technologies, including all the following Networking technologies including (but not limited to) Firewalls, Routers, switches and wireless technologies; Cisco and/or Palo Alto preferred. Experience with general technologies such as servers, storage, virtualization and cloud Proficient use of all Microsoft Office applications Experience working with an ITIL based ticketing system tool- ServiceNow helpful Experience with at least one IT observability/monitoring tool or technology (Elastic, LogicMonitor, Solar Winds, etc) Experience with Elastic observability strongly preferred Certifications One of the following certifications is preferred: Elastic Observability (ECOE) Logic Monitor Certified Associate (LMCA) Microsoft Certified Solutions Expert (MCSE) Microsoft Certified Professional (MCP) Red Hat Certified System Administrator (RHCSA) Linux Certified Administrator (LCA) Cisco Certified Associate (CCNA) Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Senior Data Protection Engineer is primarily responsible for the overall health and maintenance of Backup Products in our managed services customer's environments.Our Data Protection Engineers are valued members of the Managed Services Infrastructure Practice- Storage and DPS team - responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers. Key Responsibilities Provide enterprise-level operational support to Managed Services customers for incident, problem and change management activities Plan and perform maintenance activities Assess customer environments for performance and design issues and propose resolutions Work across technical teams to troubleshoot complex infrastructure issues Create and maintain detailed documentation Serve as a subject matter expert and escalation point for Data Protectiontechnologies Work with vendors to resolve Data Protectionissues Communicate with customers and internal team with transparency Participate in on-call rotation Completion of training and certification as assigned to further skills and knowledge Skills & Qualifications Bachelors degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education 10+ years of experience with an enterprise grade backup solution Comprehensive operational experience with Veritas NetBackup, CloudScale Veritas Netbackup and Dell Data Domain required Working knowledge of Dell Power Protect Cyber Recovery required Knowledge of Alta View and Veritas Data Insight for backup monitoring is preferred Experience with at least one other major backup vendor platform preferred- i.e. Cohesity, CommVault, Rubrik 10+ years of experience with operational administration of IT systems 10+ years working with monitoring platforms; LogicMonitor a bonus 5+ years working with an enterprise ITSM systemService Now is a bonus Familiarity with enterprise IT infrastructure concepts including network, virtualization, and storage Managed Services or consulting experience is required Cloud Platform knowledge is desired Strong background with customer service High level problem-solving and communication skills Strong oral and written communications skills Related Data Protection certifications are a bonus. Skill Expectations Recognized subject matter expert in professional discipline Depth of knowledge and experience enables contribution in a more complex/critical environment Provide measurable input into new products, processes, standards, and / or plans Coordinate cross-practice and contribute to cross-practice deliverables to defined standards Demonstrate deep expertise across at least one technology Communicating with external customers, which may include senior management Contribute to more complex workshops and understand how their area of expertise fits into our stitching message" Work on complex issues Work to influence direct team members, broader internal team, and external customers, possibly including senior management, to agree and accept new concepts, practices, and approaches Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Senior Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments."Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice- Network and Voice Services team responsible for providing subject matter expertise incident management, service request management, and change management infrastructure support for all Managed Services customers." Responsibilities: Manage and maintain customer Network infrastructure Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. Possess the ability to track time worked with a degree of accuracy Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions Must possess a working knowledge of APIC / ACI Lead technical troubleshooting of critical network outages. Perform baseline administration of Amazon Web Services VPCs, CIDR management- similar Microsoft Azure Technologies, GPC Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation Performs adds, moves, and changes on Network infrastructure within expected SLAs Execute Network routine and emergency infrastructure maintenance processes as required by customer Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure Build and maintain documentation for customer Network infrastructure Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities Provide support and cross-training to team members on managed solutions to ensure resilient support model Manage service requests ensuring adherence to SLAs Assist with cross training of other Tier 2 team members as needed Other duties as assigned Qualifications: 12+ years of experience with operational administration of Network Infrastructure 9+ years working with monitoring platforms; LogicMonitor a plus 6+ years of experience with operational administration of Cisco Infrastructure 6+ years of experience with operational administration of Palo Alto Infrastructure 4+ years of experience with operational administration of NetScaler Infrastructure Experience with GlobalProtect, AnyConnect, FortiClient Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA Background with enterprise Routing and Switching technologies Knowledge and experience with Layer 2 and Layer 3 protocols Experience with more than two enterprise LAN, SD-WAN and WAN topologies Strong background with operational administration of Network Management Systems and IPAM Excellent leadership and mentoring skills High level problem-solving and communication skills Strong oral and written communications skills Bachelors Degree or Equivalent Experience CCIE R&S or Security, PCNSE or equivalent level certification desired. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

The Event Manager is responsible for managing and optimizing event monitoring processes, focusing on alert tuning and correlation to enhance the efficiency and effectiveness of IT operations. This role plays a key part in ensuring that alerts are actionable, reducing noise, and improving response times. The Event Manager collaborates closely with IT teams, clients, and stakeholders to refine monitoring strategies and ensure alignment with business priorities. The ideal candidate has a strong background in IT event management, monitoring tools, and automation, with a keen focus on continuous improvement to drive operational excellence. Responsibilities: Strategic Planning Develop and implement strategies for alert tuning and event correlation to monitor new technologies, improve monitoring effectiveness and reduce unnecessary noise. Collaborate with clients to understand business requirements and ensure event management aligns with operational goals. Continuously evaluate and refine event management processes to improve response times and incident resolution. Optimization and Analysis Analyze client environments and monitoring data to identify patterns, redundancies, and inefficiencies in alerts. Optimize alert thresholds, rules, and correlation logic to ensure alerts are actionable and relevant. Partner with clients and internal teams to implement best practices for event management and monitoring. Leverage automation to improve event correlation and reduce manual intervention. Collaboration and Communication Work closely with IT service delivery teams to ensure proper integration and alignment of event management processes with broader IT operations. Act as a liaison between clients, monitoring teams, and leadership to communicate event management improvements and outcomes. Provide recommendations and updates to stakeholders on event optimization initiatives and their impact on service delivery. Operational Excellence Oversee the configuration and maintenance of monitoring tools to ensure optimal performance and alignment with client needs. Ensure adherence to ITIL principles and other relevant frameworks in event management processes. Develop and maintain documentation for event management workflows, alert tuning processes, and correlation strategies. Track and report on event management performance metrics, including alert volumes, false positives, and response times. Training and Enablement Provide training and guidance to internal teams and clients on event management best practices, tools, and processes. Foster a culture of continuous improvement and learning within the event management function. Desired Skills and Experience: 5+ years of experience "in IT operations, event management, or monitoring systems, with a focus on optimizing alerts and event correlation. Strong understanding of monitoring tools, with" experience in Elastic, LogicMonitor, or ServiceNow preferred . Experience with alert tuning, event correlation, and automation to optimize IT operations. Familiarity with ITIL and Service Management processes (e.g., incident, problem, change management). Strong analytical skills, with the ability to assess data and identify opportunities for improvement. Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams. Experience with scripting or automation frameworks (e.g., Python, PowerShell) is a plus. Organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously. A proactive mindset focused on problem-solving and driving continuous improvement. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD is seeking a highly experienced Virtualization Engineer with L3-level expertise in Citrix, NetScaler, and Horizon to join our Managed Services team. We are looking for professionals who are self-driven, customer-focused, technically sound, and capable of handling complex environments with minimal oversight. Roles and Responsibilities Provide Level 3 technical support for complex Citrix and NetScaler environments. Administer, maintain, and troubleshoot Citrix infrastructure including Citrix Virtual Apps and Desktops (CVAD), Citrix Cloud, and Citrix NetScaler ADC (MPX/VPX) . Perform advanced diagnostics and tuning of NetScaler Gateway, load balancing, and content switching features. Manage and optimize a range of VDI environments, including VMware Horizon, Citrix, and Azure Virtual Desktop . Oversee day-to-day operations of VMware vSphere , including performance analysis, disk/network configuration, patching, and remediation. Conduct root cause analysis and implement permanent fixes for recurring infrastructure issues. Apply industry best practices to maintain performance, availability, and security of virtualized infrastructure. Create and maintain accurate technical documentation, runbooks, and environment diagrams. Act as a technical escalation point within the Managed Services team. Ensure timely and professional handling of incidents, service requests, and changesaligned to SLA. Collaborate with the Manager, Technical Operations to deliver client-specific technical solutions and roadmap planning. Stay updated with the latest advancements in virtualization and Citrix technologies and integrate learnings into client environments. Qualifications 8+ years of experience in Virtualization and Infrastructure support with a strong focus on Citrix and NetScaler ADC (MPX/VPX/SDX) . 6+ years of hands-on experience in deploying, managing, and troubleshooting Citrix Virtual Apps and Desktops (CVAD) and VMware Horizon environments. Experience with Citrix NetScaler Gateway configuration, SSL VPN, traffic management, load balancing, and performance tuning. Solid understanding of AVD (Azure Virtual Desktop) , Citrix Cloud, and integrations with Azure AD. Exposure to hardware platforms like Nutanix, Dell, HPE, Cisco UCS is required. Familiarity with monitoring tools such as LogicMonitor, ControlUp, SolarWinds, and Citrix Director . Experience with Managed Services or Consulting environments is a plus. Strong documentation and reporting skills. Proven ability to manage multiple incidents, tasks, and stakeholders in a high-paced environment. Excellent verbal and written communication skills. Relevant certifications such as Citrix Certified Expert (CCE-V), CCIA, NetScaler Certifications, or VMware VCP are strongly preferred.

Role & responsibilities Should have Service Desk Knowledge with strong communication Skill. Must have handled Physical/Virtual Servers. Know how to reboot, troubleshoot. Have strong knowledge on Patching (Either SCCM/ CMS or Kaseya or any other tools). System Admin knowledge on Cloud and On-prem Infrastructure. Should have moderate/fair knowledge on O365 admin center, Intune, Exchange Online, Teams Admin Centre, Azure. End user issues troubleshooting. Should have SOC (Security Operations) knowledge to handle 'Phishing Simulation' other security Alerts. Knowledge on any monitoring tool such as 'Logic Monitor' / 'Solar Winds' / 'Datadog'/'Site 24/7' etc. On-Prem (must know AD, Domain Controller). Must know 'Service-Now' and familiar with ITIL process. Good interpersonal skills and ability to communicate with the US or Foreign customers following the generic quality metrices. Preferred candidate profile Note: Looking for Immediate Joiners (0-20 Days) Strong Communication Skills with International Customer Support Experience is required Conducting F2F Interviews on 3rd Sep, 2025 at Electronic City office Please share your updated CV on: dhanunjaya.p.m@happiestminds.com

As a member of the Enterprise Infrastructure team at PowerSchool, your primary responsibility will be to support and maintain all hardware and software systems, providing technical guidance to both IT and non-IT staff. Your expertise will be crucial in ensuring that all infrastructure systems meet the current and future needs of the company, as well as troubleshooting system and network issues effectively. Your day-to-day tasks will involve configuring, managing, and supporting AWS services such as EC2 instances, S3 storage, VPCs, subnets, security groups, and Transit Gateways. You will also handle Microsoft Azure resources, including Virtual Machines, storage accounts, virtual networks, and network security groups. Establishing and maintaining IPSec VPN tunnels between cloud platforms and on-premises infrastructure will be essential to ensure secure and reliable connectivity. Additionally, you will be responsible for administering and maintaining VMware and Hyper-V environments, monitoring system and infrastructure health using tools like LogicMonitor and SolarWinds, diagnosing and resolving system issues impacting performance, and collaborating with security and networking teams to ensure compliance with organizational policies and security best practices. Your qualifications should include a Bachelor's degree in Computer Engineering or a related field, along with certifications such as Microsoft Certified: Azure Administrator Associate (AZ-104) and AWS Certified Solutions Architect Associate. A minimum of 5 years of hands-on experience in cloud infrastructure management, strong networking knowledge, and proficiency in managing virtualization platforms are also required. In addition to technical skills, strong documentation abilities, attention to detail, excellent communication, and collaboration skills are preferred. Any certifications in VMWare, experience with ITIL and security technologies, and knowledge of networking products will be advantageous in fulfilling your role effectively. At PowerSchool, we are committed to Equal Employment Opportunity and fostering a diverse and inclusive workplace where all individuals are respected and valued. Join us in our mission to power personalized education for students worldwide and make a meaningful impact in the K-12 education experience.,

Job Summary: We are seeking a highly skilled Incident Management & NOC Engineer to join our dynamic IT operations team. This role focuses on proactively and reactively handling IT incidents to minimize disruption and ensure smooth business operations. Play an important role in defending information technology (IT) networks from malicious attacks, monitoring network connectivity and preventing data outages. The ideal candidate will have strong technical expertise, problem-solving skills, and a proactive approach to infrastructure monitoring. Must Have Skills: Well versed with Monitoring tools like SolarWinds, Logic Monitor, Micro focus or Science Logic. Good understanding of ITIL Processes like Incident, Problem, Change management. Knowledge of performance monitoring, Availability monitoring, Capacity management, Command Centre, Knowledge of Server, Network, Storage alerts and remediations. Good To Have Skills: Working knowledge on ITSM tools like Service Now. Working Knowledge on General applications like MS Word, Excel, Power Point, Visio Etc. Key Responsibilities: Network/Server & Link Monitoring, Syslog monitoring. Proactive and Reactive Monitoring. Coordinate with ISPs in case of connectivity issues. Device performance monitoring (CPU Utilization, Memory Utilization, Error logs) Follow escalation matrix. Report Generation for CPU Usage, Memory Usage, Bandwidth Usage of Network device. Perform L2 & L3 Troubleshooting on incidents Handle Service Requests. Prepare MIS data for assigned, resolved, pending, transferred tickets. Coordinate with other teams for various support/issues. Maintain Diagrams, Inventory, Update CMDB. Good knowledge of ITIL processes. Candidate Requirements: Education: Bachelor’s degree in computer science, Information Technology, or a related field. Experience: 3-5 years of experience in infrastructure monitoring, IT operations, or a similar role. Technical Proficiency: Strong knowledge of Linux/Unix and Windows operating systems. Familiarity with cloud platforms (AWS, Azure, GCP) is a plus. Proficiency with monitoring tools (Logic Monitor, SolarWinds, Zabbix, Nagios etc.). Certifications: Any certification for Infrastructure monitoring tool will have an added advantage

Job Description Design, develop, and implement automation workflows for routine Windows Server tasks, including user management, patching, and system configuration. Develop and maintain automation scripts and modules for Active Directory administration, including user and group management, GPO management, and security configurations. Automate DNS and DHCP management tasks. Virtualization: Knowledge of VMware Technologies Develop and deploy automation solutions for Citrix Cloud environment management, including application publishing, desktop delivery, and infrastructure scaling. Automate NetScaler configuration and management tasks, including load balancing, traffic management, and security policies. Implement and maintain automated logic monitoring solutions to proactively identify and resolve infrastructure issues. Develop and maintain automation scripts for Commvault backup and recovery processes, ensuring data integrity and efficient backup operations and reporting. Utilize Python scripting extensively to develop custom automation solutions and integrate various infrastructure components. Design and implement automation for VMware and Nutanix virtualization platforms, including provisioning, scaling, and performance monitoring. Develop and maintain Bash scripts for Linux-based automation tasks. Use REST APIs to integrate automation with third-party platforms (e.g., ServiceNow, LogicMonitor, NetScaler, VMware). Understanding of Cloud platform (AWS/Azure) Basic understanding of Active-Directory, VMware, Nutanix and Network. Good knowledge of DevOps tools such as Ansible, Terraform, and Kubernetes to automate infrastructure provisioning, configuration management, and application deployment is an added advantage. Must Have Skills: PowerShell and Python module expertise, Bash Shell Scripting Good to Have Skills: Ansible along with Windows and Linux platform understanding Linux Automation: Automate configuration and deployment of Linux services like Apache, Nginx, SSH, cron jobs, and syslog. Programming & Scripting: Proficiency in scripting languages (e.g., Python, BASH, Ruby) and understanding of coding principles. Design and develop automation scripts for managing Linux server operations (e.g., patching, user provisioning, backups). Create tools to automate monitoring, reporting, and alerting using Bash, Python, or PowerShell.

We are Hiring for NOC Engineer Command Center Location: Onsite MG Road, Bangalore Shift: 247 Rotational (including nights/weekends) Employment Type: Full-time IMP NOTE : Only Immediate joiners Interested candidates Please share your updated resume to Suneetha.d@truglobal.com Contact No: 9513059942- Suneetha. D We are seeking an experienced NOC Engineer (Command Center) to join our IT operations team. This role is crucial for maintaining the availability, performance, and reliability of critical infrastructure including Network devices, Linux servers, Windows systems, storage platforms, and cloud environments. The ideal candidate will be proficient in infrastructure monitoring and initial incident triage across a large-scale enterprise setup. Key Responsibilities: Continuously monitor infrastructure alerts using tools such as LogicMonitor, PRTG, MRTG, Grafana, SolarWinds, or equivalent. Address and troubleshoot L1 escalations, perform initial diagnostics, and document findings. Respond to and resolve common issues such as: Network: latency, packet loss, device down, wireless failures (CISCO, PAN) Linux: host down, filesystem errors, service failures (across 8000+ Linux servers) Windows: system-level issues and availability (across 1000+ machines) Storage: capacity monitoring, availability checks (NetApp & Pure) Coordinate with internal teams and escalate to L2/L3 based on severity and SOPs. Log and manage incidents using ITSM tools like ServiceNow, Remedy, JIRA. Participate in bridge calls for P1 incidents, ensuring timely updates and support coordination. Maintain comprehensive documentation: SOPs, troubleshooting guides, incident logs, and shift handovers. Experience Level: 24 years of experience in a NOC/Command Center or L1 sysadmin/support role Strong exposure to enterprise-level infrastructure monitoring Hands-on experience with ticketing systems and working in 24x7 environments

Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. Our solutions, including Sunrise, Paragon, Altera TouchWorks, Altera Opal, STAR, HealthQuest, and dbMotion, are at the forefront of driving a new era of healthcare by combining technology and the human experience to elevate care delivery and inspire healthier communities globally. As a Systems Monitoring and Support Specialist at Altera Digital Health, you will play a crucial role in ensuring the performance and availability of our applications and infrastructure. Your responsibilities will include monitoring system health using tools like AppDynamics, LogicMonitor, and Azure Monitor, conducting regular health checks and performance tuning of SQL databases, overseeing Windows servers and IIS functionality, monitoring interface subsystems for seamless data flow, providing first-level support for system incidents, maintaining system documentation, participating in root cause analysis for incidents, collaborating with cross-functional teams for system upgrades, ensuring 24/7 uptime of critical systems, and staying updated with industry trends to recommend monitoring improvements. Key Responsibilities: - Monitor application and infrastructure performance using tools like AppDynamics, LogicMonitor, and Azure Monitor. - Conduct health checks and performance tuning of SQL databases. - Oversee Windows servers and IIS functionality, applying necessary configurations and updates. - Monitor interface subsystems for seamless data flow. - Provide first-level support for system incidents and escalate issues when necessary. - Maintain documentation related to system configurations and incident responses. - Participate in root cause analysis for incidents to improve system reliability. - Collaborate with teams to implement system upgrades and configurations. - Ensure 24/7 uptime of critical systems and respond quickly to alerts. - Stay updated with industry trends to recommend monitoring improvements. Key Requirements: - Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience. - 3-5 years of experience in a systems monitoring and support role. - Familiarity with monitoring tools like AppDynamics, LogicMonitor, and Azure Monitor. - Basic knowledge of SQL databases and troubleshooting techniques. - Understanding of Windows Server administration and IIS management. - Experience in monitoring server uptime and alert management. - Proficient in troubleshooting system issues and root cause analysis. - Strong analytical skills and attention to detail. - Excellent written and verbal communication skills. - Availability to work in a 24x7 environment, including evenings, weekends, and on-call rotations. Preferred Qualifications: - Understanding of healthcare applications. - Knowledge of ITIL best practices and frameworks. If you require assistance with our website accessibility or application process, please reach out to HR.Recruiting@AlteraHealth.com.,

As a Senior Storage Engineer at AHEAD, you will play a crucial role in maintaining and ensuring the overall health of storage technologies in our managed services customer's environments. You will be an integral part of the Managed Services Infrastructure Practice - Storage and DPS team, focusing on Tier 3 incident management, service request management, and change management infrastructure support for all Managed Services customers. Your responsibilities will include providing enterprise-level operational support for incident, problem, and change management activities, planning and executing maintenance tasks, evaluating customer environments for performance and design issues, collaborating with technical teams to troubleshoot complex infrastructure issues, and serving as a subject matter expert and escalation point for storage technologies. Additionally, you will work closely with vendors to address storage-related issues, maintain detailed documentation, participate in on-call rotation, and engage with customers and internal teams transparently. To excel in this role, you should hold a Bachelor's degree in Information Systems or a related field, or possess equivalent education, specialized experience, skills, knowledge, training, or certifications. You must have over 10 years of expert-level experience with Dell Isilon/PowerScale, including best practices, as well as at least 5 years of experience with Dell Unity. Proficiency in disaster recovery and data replication technologies, block and file migration, administration of switching technologies, and operational administration of IT systems is essential. Furthermore, experience with monitoring platforms like LogicMonitor and enterprise ITSM systems such as Service Now is beneficial. Familiarity with storage platforms like Pure or NetApp, cloud platforms, and managed services or consulting experience is required. Strong problem-solving skills, excellent oral and written communication abilities, and a customer service-oriented approach are key attributes for success in this role. At AHEAD, we value diversity and inclusion, promoting growth through the adoption of leading-edge technologies, cross-departmental training, and ongoing certifications for continuous learning. Additionally, we offer a range of employment benefits in the USA, including medical, dental, and vision insurance, 401(k) contributions, paid company holidays, time off, parental and caregiver leave, and more. For additional details on benefits, please visit https://www.aheadbenefits.com/. Join us at AHEAD, where you will have the opportunity to contribute to the digital transformation journey of enterprises while working in a supportive and inclusive environment that encourages personal and professional growth.,

The ideal candidate for this role would have 3 to 6 years of experience and be located in Kandanchavadi, OMR, Chennai (Onsite). You should be available to work between 2pm to 11pm IST and be able to join immediately or within 15 days. As part of this role, you will be responsible for developing dashboards from various sources that generate system-related data, particularly from monitoring systems. You should be proficient in basic operations of monitoring and capable of scripting for minimal automations required in this domain. Your responsibilities will include developing dashboards using tools such as Power BI, Graphane, and Perses. You should also have a good understanding of monitoring systems like LogicMonitor, Prometheus, or any other open-source monitoring system. Being able to correlate data streams and create dashboards to enhance business efficiency is a key aspect of this role. The candidate we are looking for must possess a strong working knowledge of Power BI and Graphane, with familiarity in other open-source dashboard solutions being an added advantage. You should also have a good understanding of Prometheus, an open-source monitoring tool, as well as experience in managing dockers and Linux. While experience in DevOps is beneficial, it is not mandatory. A solid grasp of infrastructure concepts, good communication skills, and the ability to work with stakeholders across different geographies are essential. Additionally, you should be willing to learn and adapt to new requirements as needed.,

Solution Architect - Dynatrace Migration JD: Responsibilities: Own and define the end-to-end observability architecture, focusing on Dynatrace as the primary monitoring solution. Design migration strategies from Splunk to Dynatrace, including use-case mapping, data flow alignment, and functional replacement. Work closely with business and IT stakeholders to understand monitoring requirements and translate them into Dynatrace solutions. Define standards, templates, and governance models for consistent platform implementation. Provide architectural direction for integrations, tagging strategies, and Dynatrace configuration automation. Requirements: 10+ years in IT infrastructure/monitoring, with at least 4+ years in Dynatrace. Strong hands-on experience in Dynatrace platform components (Davis AI, RUM, APM, Log Monitoring). High-level understanding of Splunk architecture and saved searches (no admin-level knowledge required). Proven ability to lead complex tool migrations and align capabilities across platforms. Dynatrace Certified Professional/Associate preferred. Those interested share your resume to suchitra.s@ionidea.com Thanks, Ionidea

Litmus 7 Seeking a Network and Security Support Engineer to provide 16x5 rotational support, manage Palo Alto and Zscaler firewalls, and troubleshoot LAN/WAN/WLAN networks. Experience with LogicMonitor, ServiceNow, and scripting (Python, Ansible, PowerShell) is a plus. his role represents a unique opportunity to shape the digital future of retail while establishing Litmus7 as the definitive strategic technology partner for enterprise retail transformation. Monitoring of network and firewall infrastructure, including links and connectivity health. Enable Network related metrics in monitoring tools. Detection, triage, and resolution of network-related alerts. Escalation and coordination with customers internal teams and third-party partners during major incidents. Drive P1 and Severity calls till closure of RCA. Drive Change Management Process. Handle large volume of tickets, coordinate internally to closure. Documentation and SOP development to fill current knowledge gaps. Proposing and implementing automation improvements for alerting and response. Maintaining incident tracking, resolution, and reporting via ITSM tools. Configuration, monitoring, and policy management for Palo Alto firewalls and Zscaler VPNs. Incident response and resolution for access, connectivity, and policy-related issues. Ongoing firewall rule management, access control reviews, and configuration changes. Coordination with regional teams to ensure language and time zone alignment during business hours. Participation in internal and external compliance activities, including documentation and policy maintenance. Support for ongoing infrastructure initiatives including upgrades, segmentation, and policy consolidation. Technology Environment Monitoring: LogicMonitor ITSM: ServiceNow Firewall & VPN: Palo Alto, Zscaler Firewalls: Palo Alto 420, 1400, 3200 series (in HA) VPN: Zscaler

Litmus 7 Seeking a Network and Security Support Engineer to provide 16x5 rotational support, manage Palo Alto and Zscaler firewalls, and troubleshoot LAN/WAN/WLAN networks. Experience with LogicMonitor, ServiceNow, and scripting (Python, Ansible, PowerShell) is a plus. his role represents a unique opportunity to shape the digital future of retail while establishing Litmus7 as the definitive strategic technology partner for enterprise retail transformation. Monitoring of network and firewall infrastructure, including links and connectivity health. Enable Network related metrics in monitoring tools. Detection, triage, and resolution of network-related alerts. Escalation and coordination with customers internal teams and third-party partners during major incidents. Drive P1 and Severity calls till closure of RCA. Drive Change Management Process. Handle large volume of tickets, coordinate internally to closure. Documentation and SOP development to fill current knowledge gaps. Proposing and implementing automation improvements for alerting and response. Maintaining incident tracking, resolution, and reporting via ITSM tools. Configuration, monitoring, and policy management for Palo Alto firewalls and Zscaler VPNs. Incident response and resolution for access, connectivity, and policy-related issues. Ongoing firewall rule management, access control reviews, and configuration changes. Coordination with regional teams to ensure language and time zone alignment during business hours. Participation in internal and external compliance activities, including documentation and policy maintenance. Support for ongoing infrastructure initiatives including upgrades, segmentation, and policy consolidation. Technology Environment Monitoring: LogicMonitor ITSM: ServiceNow Firewall & VPN: Palo Alto, Zscaler Firewalls: Palo Alto 420, 1400, 3200 series (in HA) VPN: Zscaler

Key Responsibilities Database Administration & Management Install, configure, and maintain MS-SQL Server databases (2014 and higher versions) in both standalone and failover cluster environments Implement and maintain database security, roles, and access controls to ensure compliance and data protection. Execute database backups and restores according to established schedules and recovery requirements Plan and execute SQL Server cummulative and service pack upgrades with minimal downtime impact High Availability & Disaster Recovery Configure and maintain Log Shipping for database redundancy and disaster recovery Implement and manage SQL Server Replication across multiple environments Develop and maintain robust Disaster Recovery processes and procedures Ensure business continuity through effective failover cluster management Support Monthly OS Patching activities and coordinate with Windows team Monitoring Solutions Utilize monitoring tools including LogicMonitor and SolarWinds DPA for proactive database performance monitoring Implement database monitoring strategies and performance tuning to optimize system efficiency Work with ITSM management tools like Wolken for ticket and incident management Performance & Optimization Conduct regular database performance tuning and optimization activities Monitor database health, identify bottlenecks, and implement corrective measures Analyze query performance and recommend improvements for optimal database efficiency Compliance & Documentation Participate in quarterly and yearly auditing processes to ensure regulatory compliance Create and maintain comprehensive system documentation, database runbooks, and compliance audit materials aligned with industry best practices Develop Standard Operating Procedures (SOPs) for new issues and their resolutions Customer Support & Issue Resolution Manage and resolve customer complaints related to database performance and availability Research, identify, and resolve database-related issues Route calls and tickets to appropriate resources and domains for optimal support Identify and escalate critical issues to supervisors when necessary Provide technical support and guidance to end-users and development teams Good to have AWS Services like RDS, S3, Cloudwatch, EC2, VPC, Security groups

As an experienced L3 Network Engineer/Administrator with 5-8 years of expertise, you will be responsible for designing, implementing, and managing complex network infrastructures. Your role will involve advanced network troubleshooting, optimization, and network security to ensure seamless network connectivity and customer-centric problem-solving. Ideally, you will have experience in a Managed Service Provider environment. Your key responsibilities will include designing, implementing, and maintaining complex network infrastructure. You will be expected to troubleshoot and resolve escalated network issues to ensure optimal performance. Additionally, configuring and managing network hardware such as routers, switches, and firewalls will be a part of your daily tasks. Providing technical leadership and mentoring junior network engineers will also be crucial, along with monitoring and maintaining network security by implementing solutions to mitigate risks effectively. In terms of technical skills, you should be proficient in advanced TCP/IP, DNS, DHCP, VLAN, MPLS, and VPN. Familiarity with high-end routers, switches, firewalls, and load balancers is essential. Knowledge of software such as Cisco IOS, Juniper Junos, Palo Alto PAN-OS, SolarWinds, LogicMonitor, DataDog, and BigPanda is required. Proficiency in protocols like BGP, OSPF, EIGRP, STP, RSTP, VRRP, and experience with security tools like Firewalls (Cisco ASA, Palo Alto, etc.), IDS/IPS, VPNs, and monitoring tools like Nagios, SolarWinds, NetFlow, and PRTG will be beneficial. This is a full-time position, and a Bachelor's degree is preferred for this role. The ideal candidate should have a total of 5 years of work experience. The work location is in person.,