15 Logicmonitor Jobs

Position Summary: We are seeking an experienced and highly skilled Lead LogicMonitor Administrator to architect, deploy, and manage scalable observability solutions across hybrid IT environments. This role demands deep expertise in LogicMonitor and a strong understanding of modern IT infrastructure and application ecosystems, including on premises, cloud-native, and hybrid environments. The ideal candidate will play a critical role in designing real-time service availability dashboards, optimizing performance visibility, and ensuring comprehensive monitoring coverage for business-critical services. Role & Responsibilities: Monitoring Architecture & Implementation Serve as the subject matter expert (SME) for LogicMonitor, overseeing design, implementation, and continuous optimization. Lead the development and deployment of monitoring solutions that integrate on premise infrastructure, public cloud (AWS, Azure, GCP), and hybrid environments. Develop and maintain monitoring templates, escalation chains, and alerting policies that align with business service SLAs. Ensure monitoring solutions adhere to industry standards and compliance requirements. Real-Time Dashboards & Visualization Design and build real-time service availability dashboards to provide actionable insights for operations and leadership teams. Leverage Logic Monitor’s APIs and data sources to develop custom visualizations, ensuring a single-pane-of-glass view for multi-layered service components. Collaborate with applications and service owners to define KPIs, thresholds, and health metrics. Proficient in interpreting monitoring data and metrics related to uptime and performance. Automation & Integration Automate onboarding/offboarding of monitored resources using LogicMonitor’s REST API, Groovy scripts, and Configuration Modules. Integrate LogicMonitor with ITSM tools (e.g., ServiceNow, Jira), collaboration platforms (e.g., Slack, Teams), and CI/CD pipelines. Enable proactive monitoring through synthetic transactions and anomaly detection capabilities. Streamline processes through automation and integrate monitoring with DevOps practices. Operations & Optimization Perform ongoing health checks, capacity planning, tools version upgrades, and tuning monitoring thresholds to reduce alert fatigue. Establish and enforce monitoring standards, best practices, and governance models across the organization. Lead incident response investigations, root cause analysis, and post-mortem reviews from a monitoring perspective. Optimize monitoring strategies for effective resource utilization and cost efficiency. Qualification Minimum Educational Qualifications: Bachelor’s degree in computer science, Information Technology, Engineering, or a related field Required Skills & Qualifications: 8+ years of total experience. 5+ years of hands-on experience with LogicMonitor, including custom DataSources, Property Sources, dashboards, and alert tuning. Proven expertise in IT infrastructure monitoring: networks, servers, storage, virtualization (VMware, Nutanix), and containerization (Kubernetes, Docker). Strong understanding of cloud platforms (AWS, Azure, GCP) and their native monitoring tools (e.g., CloudWatch, Azure Monitor). Experience in scripting and automation (e.g., Python, PowerShell, Groovy, Bash). Familiarity with observability stacks: ELK, Grafana, is a strong plus. Proficient with ITSM and incident management processes, including integrations with ServiceNow. Excellent problem-solving, communication, and documentation skills. Ability to work collaboratively in cross-functional teams and lead initiatives. Preferred Qualifications: LogicMonitor Certified Professional (LMCA and LMCP) or similar certification. Experience with APM tools (e.g., SolarWinds, AppDynamics, Dynatrace, Datadog) and log analytics platforms and logicmonitor observability Knowledge of DevOps practices and CI/CD pipelines. Exposure to regulatory/compliance monitoring (e.g., HIPAA, PCI, SOC 2). Experience with machine learning or AI-based monitoring solutions. Additional Information Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

AHEAD is searching for a Virtualization & Compute Engineer to be a part of our Managed Services team. Candidates will be primarily responsible for the overall health and maintenance of virtualization and compute products in our managed services customer environments. Candidates will serve as a valued member of the Managed Services Virtualization team, providing tier2level support for virtualization technologies. The ideal candidate should be eager to learn, customer focused, an effective communicator, self-initiating and able to perform most tasks without direct oversight. Roles and Responsibilities Provide enterprise-level operational support for incidents, problem, and change management activities Investigate and triage technical events and requests needing additional resources Intelligently escalate issues to level 3 engineering Work across technical teams to troubleshoot complex infrastructure issues Work with vendors to resolve virtualization and compute issues Plan and perform maintenance activities Create and maintain detailed documentation Ensure that clients' infrastructure is healthy, stable, documented, and configured with accepted technical best practices Communicate with customers and internal teams with transparency Participate in on-call rotation Complete training and certification as assigned to further skills and knowledge Qualifications Bachelor's degree or equivalent in Information Systems or related field (Unique education, specialized experience, skills, knowledge, training, or certification may be substituted) 5+ yrs of experience with Virtualization technologies Experience with VMware vSphere/VVF required Experience with Nutanix AHV preferred Experience with Microsoft Hyper-V preferred 5+ yrs of experience with operational administration of IT systems 5+yrs of experience with performance monitoring tools (LogicMonitor, Elastic, etc.) 5+ yrs of experience with an enterprise ITSM system. ServiceNow preferred Experience with Cisco UCS and Dell hardware systems required Familiarity with Dell PowerFlex/PowerStore/VxRail preferred Operating System skills with Windows and Linux preferred Understanding of PowerShell and PowerCLI. Ability to create and utilize scripts preferred Managed services or consulting experience preferred VMware Certified Professional certification required ITILv4 certification preferred Soft Skills: Technical troubleshooting and problem-solving capabilities Approach projects and problems with a security first mindset Superior customer service and training skills Possess a strong sense of urgency and ability to set priorities Ability to work without direct supervision Team-oriented collaborator willing to share knowledge and experience Solid communicator with the ability to provide professional documentation Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels Ability to effectively interact with all levels of business via phone, written communication, and in person Skilled in achieving results in a customer centric environment Self-motivated, able to work in a fast-paced environment

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments.Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice Network and Voice Services team responsible for providing subject matter expertise incident management, service request management and change management infrastructure support for all Managed Services customers. Responsibilities: Manage and maintain customer Network infrastructure Perform baseline network administration including MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN solutions Perform baseline administration of Amazon Web Services VPCs, CIDR management similar Microsoft Azure Technologies Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation Performs adds, moves, and changes on Network infrastructure within expected SLAs Execute Network infrastructure maintenance processes as required by customer Performs troubleshooting with carriers and vendors regarding network hardware and circuit issues Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure Build and maintain documentation for customer Network infrastructure Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities Provide support and cross-training to team members on managed solutions to ensure resilient support model Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. Manage service requests ensuring adherence to SLAs Assist with cross training of other Tier 2 team members as needed Other duties as assigned Qualifications 7+ years of experience with operational administration of Network Infrastructure 4+ years working with monitoring platforms; LogicMonitor a bonus 3+ years of experience with operational administration of Cisco Infrastructure 3+ years of experience with operational administration of Palo Alto Infrastructure 3+ years of experience with operational administration of Fortinet Infrastructure 3+ years of experience with operational administration of NetScaler Infrastructure a bonus 3+ years of experience with operational administration of F5 Infrastructure a bonus Background with enterprise Routing and Switching technologies Knowledge and experience with Layer 2 and Layer 3 protocols Experience with more than two enterprise LAN, SD-WAN and WAN topologies Strong background with operational administration of Network Management Systems Excellent leadership and mentoring skills High level problem-solving and communication skills Strong oral and written communications skills Bachelors Degree or Equivalent Experience CCNA required. CCNP Enterprise - Bonus Fortinet NSE4 - Bonus PCNSA - Bonus AWS CP Certification - Bonus Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Hiring for Logic Monitor L2 position Experience- 4+ Years Position Title - Logic Monitor L2 position Experience- 4+ Skills - Networking Logic Monitor,/ solar wind/zabbix Work location- Bangalore Shift - Rotational 24/7 IF interested please share your profile on- ekta11.kumari@global.ntt Please share profiles with below details Total exp - Rel Exp NP - C CTC - E CTC - C Location. Preferred candidate profile Role & responsibilities Preferred candidate profile

AHEAD is searching for an Application Support Analyst to be a part of our Managed Services team.Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. Key Responsibilities: Support 3rd party applications and some home-grown applications Detailed log analysis Perform root cause analysis for issues / provide workarounds to ensure business continuity Create and document application & infrastructure requirements by working with those involved in the development of IT enhancements and changes, including Business Systems staff, developers, business stakeholders, and outside consultants as needed Be able to provide detailed ticket notes Interface with a broad range of customer departments for planning of changes and triaging application issues Interface with 3rd party clients when working on application issues and report delivery Qualifications/ Technology Experience: Minimum of 6-8 years of help desk support experience Min 8 years of experience in application support for ex. (SFTP, Mulesoft, MoveIT, FinOPS etc.) Well versed with APIs. Experience with ticketing systems and change management required General Window Desktop/Windows Server support experience required Familiarity with Microsoft SQL would be considered a plus Well versed with SFTP concept. Familiarity with MoveIT, configuration and Automation considered a plus Familiarity with Tanium considered a plus Experience with performance monitoring tools LogicMonitor, SolarWinds, Elastic, etc. A college degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education. Managed Services or Consulting experience is a plus Qualifications: Soft Skills Technical troubleshooting and problem-solving capabilities. Approach projects and problems with a security first mindset. Superior customer service and training skills, Strong sense of urgency, ability to set priorities Ability to work without direct supervision. Organized and able to shift tasks as priorities evolve. Team-oriented collaborator willing to share knowledge and experience. Solid communicator with the ability to provide professional documentation. Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels Skilled in achieving results in a customer centric environment

Incident Management Analyst1 Key Responsibilities Own and manage the end- to- end incident lifecycle , including logging, categorization, prioritization, and resolution tracking. Lead and coordinate Major Incident ( P1/ P2) calls , engaging cross- functional technical teams to restore service as quickly as possible. Provide timely and accurate communication to internal stakeholders, management, and customers during incidents. Drive root cause analysis ( RCA) post- resolution and ensure timely closure of follow- up actions. Maintain documentation for incident response processes, escalation paths, and communication templates. Work closely with Problem Management and Change Management teams to minimize repeat incidents. Monitor trends and key metrics to identify areas for improvement in incident handling. Ensure adherence to SLAs , KPIs, and compliance requirements. Provide incident reporting and analytics to management and stakeholders. Conduct regular incident reviews , including post- mortems and continuous improvement activities. Required Skills & Experience 4+ years of experience in IT Incident Management , with a focus on Major Incident Management ( MIM) . Strong understanding of ITIL processes , especially Incident, Problem, and Change Management. Proven experience coordinating P1/ P2 incident calls and acting as the single point of contact during major incidents. Excellent verbal and written communication skills with the ability to communicate effectively with technical and non- technical stakeholders. Strong troubleshooting skills and the ability to quickly grasp complex systems and dependencies. Experience using ITSM tools ( e. g., ServiceNow, BMC Remedy, Jira Service Management). Ability to remain calm and effective under pressure. Experience working in 24x7 environments is preferred. Preferred Qualifications ITIL v3/ v4 Foundation or Intermediate certification . Experience in managing incidents across cloud, network, application, and security platforms . Familiarity with monitoring and alerting tools ( e. g., Splunk, Datadog, LogicMonitor, SolarWinds). Work Environment May require working in rotational shifts or on- call support during critical events. Ability to work in a fast- paced, global IT operations environment .

AHEAD is searching for a Virtualization/ VDI/ Citrix/ Horizon Engineer to be a part of our Managed Services team.Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. Our Virtualization Engineer is a valued member of the Managed Services Technical Operations Team responsible for incident management, service request management, and change management virtualization support for all Managed Services customers. This position will report to and receive direction from the Manager, Technical Operations. Roles and Responsibilities Provides Tier-2/3 technical support to clients Administer, maintain, and support a variety of complex client Horizon/Citrix environments Identify, analyse, and resolve problems on a variety of VDI platforms Handles day-to-day VMware vSphere operational tasks including but not limited to: Performance analysis of overall system health Disk and Network management, configuration, and troubleshooting Apply software updates and deploy new systems Troubleshooting performance or configuration issues on virtualization platform hardware. Perform root cause analysis for issues / provide workarounds to ensure business continuity Troubleshooting performance or configuration issues on VDI platform hardware Utilizes a variety of technology tools and procedures to respond and resolve internal and external customer issues Ensure that all incident tickets, change records and service requests are fully documented, planned, resolved, and/or executed on time and per the customers expectations and within the agreed Service Level Agreement (SLA) Create and maintain client technical documentation Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA Work with the Manager of Technical Operations to understand client business needs, identify solutions, and provide strategic recommendations Ensure that clients infrastructure is healthy, stable, documented, and configured with accepted technical best practices Manage incident/task workflow, prioritize requests, and maintain transparent communication. Manage and exceed client expectations Complete yearly training plan objectives and relevant certifications Qualifications Minimum of 8+ years of related experience with VMware and vCenter required Experience with virtualization platform hardware such as Nutanix, Dell, HPE, Cisco UCS is required Minimum of 6+ years of related experience with Citrix/Horizon. Managed Services or Consulting experience is a plus Experience with performance monitoring tools LogicMonitor, SolarWinds, Control Up, etc. Ability to effectively interact with all levels of business via phone, written communication, and in-person Team collaboration, responsiveness, ability to multi-task Strong sense of urgency, ability to set priorities and perform the job with little guidance Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels Reporting skills critical Strong interpersonal and communication skills (written and oral) required Strong analytical and problem-solving skills Self-motivated with the ability to work in a fast-paced environment .

Roles and Responsibilities: Provide 24x7 support for NOC operations, continuously monitoring global IT infrastructure and services. Monitor infrastructure components including servers, cloud services, network devices, communication links, storage, backup devices, telephony systems, and applications. Utilize monitoring tools to track server uptime, performance, and system health (CPU, memory, disk usage). Respond to s related to service outages or performance degradation and take necessary actions. Regularly check system logs for errors and issues. User Account Management - Create, modify, and delete users/groups, reset passwords, and manage permissions. Perform basic troubleshooting for common IT issues (e.g., printer problems, file access, network connectivity). Monitor ESXi host health and performance metrics, manage basic VM operations (start, stop, reset), and troubleshoot ESXi-related issues. Oversee database health and performance for SQL Server and Oracle, verify backup jobs, and perform basic restores. Manage storage system health , ensuring sufficient capacity and performance. Maintain and troubleshoot Active Directory services using tools like Event Viewer and AD Replication Status. AWS Monitoring: Track EC2 instance health via CloudWatch, manage S3 bucket usage, permissions, policies, versioning, and encryption. Respond to CloudWatch s for EC2, RDS, and S3 services. Network Monitoring: Track network device health (routers, firewalls), respond to s, and troubleshoot connectivity/performance issues. Oversee email system health , including monitoring queues and delivery status. Monitor Cisco ISE and Cisco Umbrella for security events, network activity, and authentication issues. Ensure regular backups of infrastructure components and perform basic restore operations when necessary. Incident Handling: Identify, troubleshoot, and resolve basic issues across servers, networking, cloud, databases, and storage. Escalate complex issues to L2/L3 teams as needed. Tools and Technologies: Experience with monitoring tools such as SolarWinds, LogicMonitor, Zabbix, Datadog, and AWS CloudWatch . Proficiency in VMware (ESXi), AWS, Azure, SQL Server, Oracle, Active Directory, and backup solutions . Knowledge of basic network troubleshooting and configuration . Experience with cloud services (AWS, GCP) and cloud-based backups. Required Skills: Basic understanding of networking concepts (OSI model, routing, VLANs). Strong communication skills to interact effectively with stakeholders. Proactive approach to incident resolution and minimizing downtime . Ability to prioritize tasks , troubleshoot effectively, and escalate when necessary. Experience & Certifications: 2-4 years of experience in a NOC or similar role , supporting IT infrastructure (servers, databases, cloud systems). Certifications in ITIL, VMware, and Cloud technologies are a plus. Required Skills NOC Operations, Network, Server

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Solution Architect plays a crucial role in designing, implementing, and optimizing end to end solutions to meet the business and IT needs of the organization. This position requires a deep understanding of architecture and design of enterprise systems to deliver efficient and scalable solutions. The position also requires specific expertise in LogicMonitor platform, Azure (or any other) Cloud, ServiceNow / Salesforce ITSM and deep understanding of enterprise architecture and integration patterns. What you'll be doing Responsibilities : Solution Design: Collaborate with key stakeholders to understand business requirements and translate them into effective end to end solutions. Architect end-to-end solutions ensuring scalability, reliability, and optimal performance. Technical Leadership: Provide technical leadership and guidance to a team of full stack developers. Stay abreast of different platform updates, emerging technologies, and industry best practices to ensure the organization's environment remains innovative and effective. Customization and Development: Lead the design and development of custom applications, modules, and integrations within the enterprise platform. Ensure code quality, adherence to best practices, and compliance with organizational coding standards. Platform Optimization: Identify opportunities for optimization and improvement of existing implementations. Conduct performance tuning and troubleshooting to address issues and enhance overall system efficiency. Collaboration: Collaborate with cross-functional teams, including business analysts, project managers, and other IT teams, to deliver integrated and cohesive solutions. Work closely with stakeholders to gather requirements, provide updates, and ensure alignment between business needs and technical solutions. Documentation: Create and maintain comprehensive technical documentation for ServiceNow solutions, including design specifications, configuration guides, and standard operating procedures. Requirements: Education: Bachelor's degree in Computer Science, Information Technology, or related field. Master's degree is a plus. Experience: Minimum of 5 years of experience as a Solutions Architect. Proven experience in designing and implementing complex ServiceNow solutions. Certifications: Any cloud platform and other relevant architecture certifications are highly desirable. Technical Skills: Proficiency in LogicMonitor platform development, including scripting (JavaScript, Glide), UI customization, and APIs. Strong understanding of network device monitoring and management. Communication Skills: Excellent communication and interpersonal skills. Ability to effectively convey technical information to both technical and non-technical stakeholders. Problem-Solving: Strong analytical and problem-solving skills with the ability to troubleshoot complex issues. Team Collaboration: Proven ability to work collaboratively in a team environment and lead technical discussions. Workplace type : Hybrid Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

We are looking for a leader for our Site Reliability Engineering (SRE), Observability team. As a leader of SRE/Observability you will create compelling Offerings in SRE, Observability and Resiliency for customers and contribute to the business growth. Deliver solutions to our customers and maintain the highest standards and develop and implement Observability and SRE team and offerings for Virtusa. Be a strong thought leader in Site Reliability engineering, Observability, Operational excellence, and DevOps Principles. Strong technical acumen in Cloud Architecture, Observability, Performance Benchmarking, Capacity planning and Reliability tools. Experience in Observability platforms, application monitoring tools and performance analysis techniques. Experience managing & growing technical leaders and teams. Be responsible for building and mentoring a new team of SRE, Observability specialists Strong technical acumen in Cloud Architecture, Observability, Performance Benchmarking, Capacity planning and Reliability tools. KEY QUALIFICATION & EXPERIENCES: 15+ yrs of IT experience with minimum 5 years of experience in SRE/ Observability/ Monitoring tools Bachelor's or Master's degree in Computer Science, Computer Engineering, or a related field. Expert level experience in monitoring and logging technologies, both open source and closed source (e.g. AppDynamics, Newrelic, Datadog, Prometheus, Grafana, LogicMonitor, SumoLogic, ELK) Experience in implementing Metrics, Logs and Tracing for E2E observability A working knowledge of systems is needed. Terraform, Ansible, Chef, Puppet, Jenkins, Designing and implementing CI/CD pipelines, Infrastructure provisioning and management Ability to communicate and coordinate with cross-functional engineering teams across multiple geographic regions. Experience with AIOps and machine learning is highly desirable. Experience with other monitoring tools like Prometheus, Grafana, etc. Experience with Observability solutions like Dynatrace, DataDog, Instana etc. is highly desirable Excellent problem-solving and analytical skills. Strong communication and collaboration skills. Ability to work independently and manage multiple projects simultaneously. Knowledge of IT operations concepts and processes, such as monitoring, incident management, root cause analysis, remediation.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is searching for an Onboarding Engineer to be a part of our Managed Services team. Candidates are eager to learn, customer focused, an effective communicator, self-initiating and can perform most tasks without direct oversight. Responsibilities Configure infrastructure in the client environment to be added into monitoring including Network, Server, Storage, Backup, Data Protection, Hyperconverged, ESXi, and other infrastructure. Create client technical documentation. Communicate the status of the onboarding project tasks. Ensure that clients infrastructure is healthy, stable, documented, and configured with accepted technical best practices. Serve as a technical subject matter expert and as an escalation point on complex monitoring issues for the Managed Services team. Qualifications/ Technology Experience: Minimum of 5+ years of related experience in supporting Windows / Linux in an enterprise environment. Experience with Windows, Active Directory, DHCP, DNS, and certificates. Linux OS configuration and troubleshooting preferred. A college degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education. Managed Services or Consulting experience is a plus. Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels. Skilled in achieving results in a customer centric environment. Self-motivated with the ability to work in a fast-paced environment. Experience with performance monitoring tools Elastic, LogicMonitor, SolarWinds, etc. Ability to effectively interact with all levels of business via phone, written communication, and in person. Team collaboration, responsiveness, ability to multi-task. Strong sense of urgency, ability to set priorities and perform the job with little guidance. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Event Manager is responsible for managing and optimizing event monitoring processes, focusing on alert tuning and correlation to enhance the efficiency and effectiveness of IT operations. This role plays a key part in ensuring that alerts are actionable, reducing noise, and improving response times. The Event Manager collaborates closely with IT teams, clients, and stakeholders to refine monitoring strategies and ensure alignment with business priorities. The ideal candidate has a strong background in IT event management, monitoring tools, and automation, with a keen focus on continuous improvement to drive operational excellence. Responsibilities: Strategic Planning Develop and implement strategies for alert tuning and event correlation to monitor new technologies, improve monitoring effectiveness and reduce unnecessary noise. Collaborate with clients to understand business requirements and ensure event management aligns with operational goals. Continuously evaluate and refine event management processes to improve response times and incident resolution. Optimization and Analysis Analyze client environments and monitoring data to identify patterns, redundancies, and inefficiencies in alerts. Optimize alert thresholds, rules, and correlation logic to ensure alerts are actionable and relevant. Partner with clients and internal teams to implement best practices for event management and monitoring. Leverage automation to improve event correlation and reduce manual intervention. Collaboration and Communication Work closely with IT service delivery teams to ensure proper integration and alignment of event management processes with broader IT operations. Act as a liaison between clients, monitoring teams, and leadership to communicate event management improvements and outcomes. Provide recommendations and updates to stakeholders on event optimization initiatives and their impact on service delivery. Operational Excellence Oversee the configuration and maintenance of monitoring tools to ensure optimal performance and alignment with client needs. Ensure adherence to ITIL principles and other relevant frameworks in event management processes. Develop and maintain documentation for event management workflows, alert tuning processes, and correlation strategies. Track and report on event management performance metrics, including alert volumes, false positives, and response times. Training and Enablement Provide training and guidance to internal teams and clients on event management best practices, tools, and processes. Foster a culture of continuous improvement and learning within the event management function. Desired Skills and Experience: 5+ years of experience in IT operations, event management, or monitoring systems, with a focus on optimizing alerts and event correlation. Strong understanding of monitoring tools, with experience in Elastic, LogicMonitor, or ServiceNow preferred . Experience with alert tuning, event correlation, and automation to optimize IT operations. Familiarity with ITIL and Service Management processes (e.g., incident, problem, change management). Strong analytical skills, with the ability to assess data and identify opportunities for improvement. Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams. Experience with scripting or automation frameworks (e.g., Python, PowerShell) is a plus. Organizational skills, attention to detail, and the ability to manage multiple priorities simultaneously. A proactive mindset focused on problem-solving and driving continuous improvement. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is searching for an Automation Engineer to be a part of our Managed Services team. This individual will provide DevOps functions supporting our growing Managed Services business.This individual will develop automated solutions, implement CI/CD processes, ensure security and compliance, and collaborate with internal teams.The automation engineer must have a strong technical background, analytical skills, and excellent collaboration skills.The ideal candidate will have experience with infrastructure as code, containerization, and orchestration technologies. Roles & Responsibilities: Partner with internal teams to identify and prioritize automation opportunities Develop tools to automate the standup of Elastic Observability for customers and provide ongoinglifecycle management of the platform Develop internal automation tools and applications to reduce upgrade times Develop applications for new customer onboardings to improve accuracy and time to go-live Partner with other teams to integrate automation functions with ServiceNow Implement and maintain CI/CD processes to ensure that changes are tested, approved, and deployed in an automated and secure manner Work with security and compliance teams to implement security and compliance controls and ensure that they are being followed Create and maintain technical documentation. Serve as a subject matter expert and escalation point for automation technologies Communicate with customers and internal team with transparency Complete training and certification as assigned to further skills and knowledge Qualifications: A college degree or equivalent in Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education. Minimum of 5 years of related experience. Managed services or consulting experience required Experience with Scrum methodologies and ability to lead Scrum sessions to optimize software release testing and deployment efforts. Experience with databases (e.g.MySQL, ElasticSearch, etc.) Experience usings release/DevOps Tools (e.g.Jenkins, Artifactory, SonarQube, etc.) Experience with source control tools and methods (Git) Experience with infrastructureas code tools (e.g.Terraform, Ansible) Experience with performance monitoring tools (e.g.Elastic, LogicMonitor, SolarWinds, etc. Strong scripting skills (e.g. Bash, Python) Experience integrating tools with ServiceNow Experience with Linux and Windows operating systems Basic knowledge of enterprise IT systems including Windows, Active Directory, DHCP/DNS, routers/switches, firewalls, storage, compute, virtualization Excellent written and verbal interpersonal skills and ability to build and maintain collaborative and positive working relationships at all levels. Understanding of general IT security principles and how to ingrain security best practices in the development lifecycle Self-motivated with the ability to work in a fast-paced environment Excellent problem-solving and troubleshooting skills Demonstrated commitment to continuous learning and personal development. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Senior Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments.Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice Network and Voice Services team responsible for providing subject matter expertise incident management, service request management, and change management infrastructure support for all Managed Services customers. Responsibilities: Manage and maintain customer Network infrastructure Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. Possess the ability to track time worked with a degree of accuracy Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions Must possess a working knowledge of APIC / ACI Lead technical troubleshooting of critical network outages. Perform baseline administration of Amazon Web Services VPCs, CIDR management similar Microsoft Azure Technologies, GPC Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation Performs adds, moves, and changes on Network infrastructure within expected SLAs Execute Network routine and emergency infrastructure maintenance processes as required by customer Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure Build and maintain documentation for customer Network infrastructure Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities Provide support and cross-training to team members on managed solutions to ensure resilient support model Manage service requests ensuring adherence to SLAs Assist with cross training of other Tier 2 team members as needed Other duties as assigned Qualifications: 12+ years of experience with operational administration of Network Infrastructure 9+ years working with monitoring platforms; LogicMonitor a plus 6+ years of experience with operational administration of Cisco Infrastructure 6+ years of experience with operational administration of Palo Alto Infrastructure 4+ years of experience with operational administration of NetScaler Infrastructure Experience with GlobalProtect, AnyConnect, FortiClient Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA Background with enterprise Routing and Switching technologies Knowledge and experience with Layer 2 and Layer 3 protocols Experience with more than two enterprise LAN, SD-WAN and WAN topologies Strong background with operational administration of Network Management Systems and IPAM Excellent leadership and mentoring skills High level problem-solving and communication skills Strong oral and written communications skills Bachelors Degree or Equivalent Experience CCIE R&S or Security, PCNSE or equivalent level certification desired. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

About The Role #body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{color:rgb(0,0,0) !important;}#body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{background:rgba(230,231,232,1.0) !important;} Apply now Senior Cloud Solutions Technologist Job Location (Short): Hyderabad, India Workplace Type: Hybrid Business Unit: ALI Req Id: 1542 .buttontextb0d7f9bdde9da229 a{ border1px solid transparent; } .buttontextb0d7f9bdde9da229 a:focus{ border1px dashed #5B94FF !important; outlinenone !important; } Responsibilities Design, build, and manage Azure infrastructure, ensuring high availability, performance, and security. Implement DevOps practices using Azure DevOps, CI/CD pipelines, and infrastructure-as-code (IaC) tools. Manage and optimize Azure Kubernetes Service (AKS) clusters, ensuring scalability, security, and efficiency of containerized applications. Configure and maintain Azure-based servers and Citrix Virtual App environments. Optimize performance, security, and disaster recovery strategies across Azure infrastructure, AKS clusters, and Citrix environments. Automate cloud operations using scripting (Python, Bash, PowerShell) and configuration management tools (Puppet and Terraform). Implement monitoring, logging, and alerting strategies for cloud services, applications, and infrastructure. Apply cloud security best practices, ensuring compliance with organizational and regulatory security standards. Collaborate with developers, architects, and infrastructure teams to streamline cloud deployments and ensure operational efficiency. Participate in an On-Call rotation to provide support for critical cloud systems. Education / Qualifications Hexagon is seeking a highly motivated and experienced Site Reliability Engineer (SRE) to design, build, and manage our Azure cloud infrastructure. This role will be instrumental in implementing DevOps practices using Azure DevOps, optimizing and managing Azure Kubernetes Service (AKS) clusters for containerized applications, and configuring and maintaining Azure-based servers and Citrix Virtual Apps and Desktops environments. Should have relevant bachelors degree in Engineering stream. Proficiency with monitoring tools (e.g., Datadog, Prometheus, Grafana, LogicMonitor). Strong understanding of IT infrastructure, including servers, networks, and cloud environments across different OS platforms. Experience with virtualization platforms and cloud security strategies. Hands-on experience with container orchestration (e.g., Azure Kubernetes Service (AKS) or equivalent). Proficient in automation tools (e.g., Puppet and Terraform) and scripting languages (Python, Bash, PowerShell). Experience in setting up alerting and monitoring for containerized and microservices environments (Kubernetes, Docker). Familiarity with DevOps best practices, including CI/CD pipeline development. Strong problem-solving and analytical skills, with a focus on proactive identification and resolution of issues. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical stakeholders. Preferred Qualifications: Azure certifications (e.g., Azure Administrator Associate, Azure Solutions Architect, or Azure DevOps Engineer Expert) are highly desirable. Experience with Citrix Virtual Apps and Desktops administration is a plus. About Hexagon Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Our technologies are shaping production and people related ecosystems to become increasingly connected and autonomous – ensuring a scalable, sustainable future. Hexagon (Nasdaq StockholmHEXA B) has approximately 24,500 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at?hexagon.com?and follow us?@HexagonAB. Hexagon’s R&D Centre in India Hexagon’s R&D Centre in India is the single largest R&D centre for the company globally. More than 2,000 talented engineers and developers create innovation from this centre that powers Hexagon's products and solutions. Hexagon’s R&D Centre delivers innovations and creative solutions for all business lines of Hexagon, including Asset Lifecycle Intelligence, Autonomous Solutions, Geosystems, Manufacturing Intelligence, and Safety, Infrastructure & Geospatial. It also hosts dedicated service teams for the global implementation of Hexagon’s products. R&D India – MAKES THINGS INTELLIGENT Asset Lifecycle Intelligence Produces insights across the asset lifecycle to design, construct, and operate more profitable, safe, and sustainable industrial facilities. Everyone is welcome At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here. .buttontext1c1d8f096aaf95bf a{ border1px solid transparent; } .buttontext1c1d8f096aaf95bf a:focus{ border1px dashed #0097ba !important; outlinenone !important; } #body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{color:rgb(0,0,0) !important;}#body.unify div.unify-button-container .unify-apply-now:focus, #body.unify div.unify-button-container .unify-apply-now:hover{background:rgba(230,231,232,1.0) !important;} Apply now