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HUMAN BEFORE RESOURCE PRIVATE LIMITED
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Senior Customer Support Premium Travel Process

Senior Customer Support Premium Travel Process

HUMAN BEFORE RESOURCE PRIVATE LIMITED

1 - 5 years

|

1 - 3 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

customer service blended process email support international call center non voice process international international voice non voice voice process international chat process email process chat process us process customer support back office

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Handle premium travel process queries and provide exceptional customer service.
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Resolve complex issues and escalate when necessary to ensure high customer satisfaction.
Collaborate with internal teams to improve processes and procedures.
Maintain accurate records of customer interactions and transactions.
Identify opportunities to upsell and cross-sell products or services to customers.

Job Requirements

Minimum 2 years of experience in customer support or a related field.
Strong knowledge of customer support principles and practices.
Excellent communication and problem-solving skills.
Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
Strong analytical and troubleshooting skills.
Experience working with CRM software or other customer relationship management tools.
A graduate degree is required for this position.

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HUMAN BEFORE RESOURCE PRIVATE LIMITED

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