Senior Customer Support Executive

Company Description

TEBillion provides technology-driven solutions that optimize business processes through automation, digitization, and integration. Our premier product, TEB Apps, is a business automation and CRM software designed to maximize conversion rates, accelerate growth, and boost revenue.

Role Description

This is a full-time, on-site role for a Senior Customer Support Executive, located in Mumbai. The Senior Customer Support Executive will handle day-to-day tasks including providing customer support, ensuring customer satisfaction, managing online support services, and delivering exceptional customer service.

Desired Profile Required:

· 3+ years of experience in Customer Support /Account management

· Understanding about ERP/CRM software products

· Knowledge on Product demonstration and providing training to the end users.

· Expert in handling customer queries

· Good to have knowledge on Cloud / SAAS base application

· Should be quality focused

· Excellent verbal and written communication skills

· Must have strong conceptual knowledge

· Must be customer centric, confident and patient.

· Ready to travel interstate and intercity

Key Roles & Responsibilities:

· In-house Product Subject Matter Expert

· Responsible for internal and external product training

· Providing application support to the end-users.

· Performing Manual functional and regression testing of features before release

· Diagnose, analyse and solve client queries/issues.

· Responsible for product roll out to customer

· Manage customer expectations and wish lists

· Product user acceptance sign off

· Responsible for working with teams, vendors and other business partners.

· Responsible for Customer service and support team

• Office No: - “Ardent House”, Office No 1-2-3, Next to Udyog Bhavan, Sonawala Road, Goregaon East, Mumbai – 400063.