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COOX
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Senior Customer Support Executive

Senior Customer Support Executive

COOX

0 years

3 - 4 Lacs

noida uttar pradesh india

Posted:4 days ago| Platform:

Apply

Skills Required

support network service onboarding training retention communication

Work Mode

On-site

Job Type

Full Time

Job Description

About the Company:

COOX (pronounced as Cooks) is India’s leading platform that lets you bookProfessional Chefs, Daily Cooks, Bartenders, Waiters and Kitchen Cleaners for occasions like houseparties, birthdays, weddings, and special events at home. We have served over 10 Lakh people andbuilt a network of 5,000+ trained service professionals in more than 20 cities of India. COOX hasraised funding from India’s top investment firm Inflection Point Ventures (IPV).

Roles & Responsibilities

Lead and manage the operations team to ensure efficient handling of bookings
Coordinate between operations andmarketing teams, customers, partners &vendorsto

improve service execution

Manage end-to-end business operations, handle queries, complaints, escalations and ensure

smooth execution of processes

Ensure consistentsupply by onboarding new partners& vendors and launch new

cities and services

Provide training and motivation to the team, ensuring high level of employee

satisfaction and employee retention

Define and analyzemetrics and KPIsto efficiently track progress

Perks

Rewards, Incentives& Bonuses
SpecialMeals& Food Trials
Startup Exposure
Full of Learnings

Other Details

Need people who are energetic, confident and street smart
Great communication and soft skills
Foodies are preferred

Skills: communication,bookings,operations,customer

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Senior Customer Support Executive