Senior Customer Support Executive

About the Role

Ekansh Global is looking for a dedicated Customer Support & Client Coordination Executive to manage communication with our existing B2B clients. The ideal candidate should have excellent communication skills, a professional attitude, and the ability to maintain long-term client relationships.

Key Responsibilities:

• Maintain regular communication with existing B2B clients.
• Understand client needs and provide timely updates, support, and solutions.
• Coordinate between clients and internal teams to ensure smooth service delivery.
• Build strong, long-term relationships to improve client satisfaction and retention.
• Handle client queries through calls, emails, and messages.
• Prepare basic client reports and follow-ups.

Required Skills & Experience:

• Strong verbal and written communication skills (English & Hindi).
• Experience in customer support, client coordination, or B2B communication preferred.
• Ability to handle multiple clients and maintain positive relationships.
• Good organizational and follow-up skills.
• Professional, polite, and confident personality.

Qualifications:

• Minimum 12th pass or Graduate (preferred).
• 0–2 years of relevant experience (freshers with good communication can also apply).

Salary:

• Competitive salary based on experience.

Job Type: Full-time

Pay: ₹18,000.00 - ₹28,000.00 per month

Work Location: In person