Senior Customer Support Executive

Role Overview: As a candidate for this position, your main responsibility will be to handle clients on call and provide technical support for the company's software and IT services. You will need to understand the company's offerings thoroughly to assist clients effectively. Analyzing client needs, providing appropriate solutions, addressing queries, and resolving issues efficiently will be crucial aspects of your role. You will also be responsible for troubleshooting technical issues, diagnosing software faults, and coordinating with software developers to solve them. The company is looking for smart and proficient candidates to join their team. Please note that the working days are Monday to Saturday from 11 AM to 7 PM. Key Responsibilities: - Handle clients on call, providing technical support for software and IT services - Understand the company's software & IT services in-depth to assist clients effectively - Provide technical support (on call & remote desk) by diagnosing the issue - Analyze client needs and provide appropriate solutions and assistance - Address and resolve client queries efficiently - Troubleshoot technical issues - Solve software faults by coordinating with software developers Qualifications Required: - Smart and proficient candidates (Note: No additional details about the company were provided in the job description) Role Overview: As a candidate for this position, your main responsibility will be to handle clients on call and provide technical support for the company's software and IT services. You will need to understand the company's offerings thoroughly to assist clients effectively. Analyzing client needs, providing appropriate solutions, addressing queries, and resolving issues efficiently will be crucial aspects of your role. You will also be responsible for troubleshooting technical issues, diagnosing software faults, and coordinating with software developers to solve them. The company is looking for smart and proficient candidates to join their team. Please note that the working days are Monday to Saturday from 11 AM to 7 PM. Key Responsibilities: - Handle clients on call, providing technical support for software and IT services - Understand the company's software & IT services in-depth to assist clients effectively - Provide technical support (on call & remote desk) by diagnosing the issue - Analyze client needs and provide appropriate solutions and assistance - Address and resolve client queries efficiently - Troubleshoot technical issues - Solve software faults by coordinating with software developers Qualifications Required: - Smart and proficient candidates (Note: No additional details about the company were provided in the job description)