Senior Customer Support Executive

About Company

• Respond to customer inquiries via phone and email, ensuring prompt and accurate assistance.
• Coordinate with global partners and service providers to deliver solutions efficiently.
• Handle cases involving customers traveling in

  Europe and the US

  , requiring familiarity with their

  geography, cultural nuances, and healthcare systems

  .
• Maintain detailed case documentation and follow compliance protocols.
• Work collaboratively within a team to meet service standards and KPIs.

Desired Candidate Profile:

• Experience:

  Prior exposure to

  Europe and US regions

  in customer service, travel assistance, or healthcare support roles.

• Knowledge:

• Basic understanding of

  European and US geography

  , major cities, and time zones.
• Awareness of

  current affairs and cultural context

  for effective communication.
• Familiarity with

  travel norms and healthcare systems

  in these regions is a plus.

• Skills:

• Excellent interpersonal, written, and oral communication skills (Fluent in English).
• Proficiency in MS Office and ability to navigate multiple platforms.
• Strong problem-solving skills and ability to handle stressful situations calmly.

• Education:

  University/college degree in any stream.

• Availability:

  Willingness to work in rotational day and night shifts.

Falck