Posted:10 hours ago|
Platform:
On-site
Full Time
ï‚· Provide high-level support for customers, managing inquiries through multiple channels
including phone, email, and chat.
ï‚· Resolve complex customer issues in a timely manner, ensuring customer satisfaction and
retention.
ï‚· Analyze customer interactions and feedback to identify trends and opportunities for service
improvement.
ï‚· Collaborate with other departments, such as product management and engineering, to
provide feedback and influence product development.
ï‚· Develop and maintain support documentation, FAQs, and training materials to improve
service efficiency.
ï‚· Monitor key performance indicators (KPIs) and prepare reports on support team
performance and customer satisfaction.
ï‚· Bachelors degree in Business Administration, Communications, or a related field.
ï‚· Minimum of 5 years of experience in customer support or a related field.
ï‚· Exceptional problem-solving skills and the ability to think critically under pressure.
ï‚· Strong communication and interpersonal skills, with a commitment to service excellence.
ï‚· Proficiency in customer support software and tools, CRM systems, and Microsoft Office
Suite.
ï‚· Ability to work independently as well as collaboratively in a team environment.
ï‚· Experience in analyzing data and generating reports to drive actionable insights.
ï‚· Experience within Logistic Industry will be plus point.
Oorjaah
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