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Senior Customer Support Executive

5 years

0 Lacs

Posted:12 hours ago| Platform: Linkedin logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities

ï‚· Provide high-level support for customers, managing inquiries through multiple channels

including phone, email, and chat.

ï‚· Resolve complex customer issues in a timely manner, ensuring customer satisfaction and

retention.

ï‚· Analyze customer interactions and feedback to identify trends and opportunities for service

improvement.

ï‚· Collaborate with other departments, such as product management and engineering, to

provide feedback and influence product development.

ï‚· Develop and maintain support documentation, FAQs, and training materials to improve

service efficiency.

ï‚· Monitor key performance indicators (KPIs) and prepare reports on support team

performance and customer satisfaction.


Requirements

ï‚· Bachelors degree in Business Administration, Communications, or a related field.

ï‚· Minimum of 5 years of experience in customer support or a related field.

ï‚· Exceptional problem-solving skills and the ability to think critically under pressure.

ï‚· Strong communication and interpersonal skills, with a commitment to service excellence.

ï‚· Proficiency in customer support software and tools, CRM systems, and Microsoft Office

Suite.

ï‚· Ability to work independently as well as collaboratively in a team environment.

ï‚· Experience in analyzing data and generating reports to drive actionable insights.

ï‚· Experience within Logistic Industry will be plus point.

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