You will be responsible for providing complete support to the Europe customers for CleverTap on value realization, solution engineering and product adoption with the customers system, retain and grow CleverTap business by effective customer success management.

You will be supporting Europe region based out of India and will work in shift (timing: 1:00 PM IST to 10:00 PM IST)

What will you do:

- Drive the product adoption to help customer achieve their business outcomes and realize value (build Success Plans)

- Develop an intimate understanding of your customers businesses, conduct health checks

- Develop a network of champions within each account through education, coaching, and strong influencing skills

- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews

- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals

- Be an expert on trends and best practices for digital marketing and analytics

- Enlighten our customers with insights gleaned from their own data and industry trends

- Ensure customers get maximum value from CleverTap by leveraging full platform functionality

- Liaison between your customers and all the internal teams

- Handle customer concerns with confidence, putting them at ease.

What we are looking for:

Must Haves:

- Graduation- B.E (Computer Science) / B.E(Information Technology)/ B.Sc (IT)

- 6+ years of experience as a Customer Success Manager or Account Manager, preference for marketing, agency, or consulting experience

- Strong technical aptitude. Can confidently project manage a technical project with many moving pieces

- Flexibility to travel across India

Good To Have:

- Experience in SaaS

- Post-Graduation- MBA Marketing, PGDM, Diploma courses in Digital Marketing

Measures of Success:

Retention Rates: Client renewal and churn rates
Product Adoption: Depth and breadth of platform features utilized by clients.
ROI Performance: Effectiveness of client campaigns / Engagement executed using our platform
Client Satisfaction: Measured through Net Promoter Score, Case studies published & feedback
Expansion: Measured through upsell & cross-sell of our platform

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Senior Customer Success Manager (Europe Region)