We are looking for a Customer Success & Partner Operations Specialist to join our growing team. This role sits at the intersection of Customer Success and Partnership functions, enabling leadership with accurate reporting, insights, and operational excellence. You will work closely with Customer Success Directors, CMs, Finance, and Partner teams to ensure smooth processes around churn management, data hygiene, reporting, partner commission management, and automation of manual workflows.

What Will You Do:

Customer Success Operations

Track churn, downsell, and debooking actuals; reconcile forecast vs actuals, and resolve discrepancies
Drive data hygiene initiatives (ARR) validation, segment updates, churn reason mapping, etc.)
Maintain and automate Customer Success dashboards, reports, OKR/ KPI tracking for leadership reviews, onboarding metrics, and baseline modifications
Partner with Customer Success Leadership for QBRs, All-Hands, and other strategic initiatives
Build and maintain customer health score dashboards, onboarding/ TAM views, and alerting systems
Contribute to documentation and Customer Success-related projects
Collaborate with the Customer Success team on Variable Compensation Pay (VCP) data (attainment, quota reallocation, Book of Business).

Partner Operations

Manage new partner onboarding (agreements, signatures, sandbox setup)
Maintain PartnerStack, Crossbeam, and AWS Marketplace listings; coordinate private offers
Track and automate partner data (commission %, churned partners)
Create channel dashboards, Variable Compensation Pay (VCP) attainment reports, and quarterly billing reports for Finance
Collaborate with Channels team on VCP data (attainment, commissions %, Managed Services Pay margin %)

What Are We Looking For?

A detail-oriented and proactive individual who thrives in operations, loves solving data/reporting challenges, and can collaborate effectively across Customer Success, Finance, and Partner teams.

Must Have

3-4 years of experience in Sales/Customer Success/Partner/Revenue Operations or related roles
Strong working knowledge of Salesforce, Spreadsheets, and reporting tools
Ability to manage large data sets, resolve discrepancies, and ensure data accuracy
Strong coordination and stakeholder management skills
Excellent communication skills (written and verbal)

Good to Have

Exposure to PartnerStack, AWS Marketplace, or similar tools
Understanding of SaaS metrics like Annual Recurring Revenue, Churn, Book of Business (BoB), and Variable Compensation Pay (VCP) management
Experience automating manual processes and setting up dashboards/alerts

Measures of Success

Accuracy and timeliness of churn/downsizing reporting and reconciliation
Data hygiene and improved reliability of Customer Success dashboards and KPIs
Smooth partner commission process with minimal escalations
Effective execution of quarterly Customer Success and Partner reporting deliverables
Contribution to automation projects that reduce manual effort

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Senior Associate Customer Success & Partner Operations