Senior Customer Success Engineer

Job Description

Designation: Customer Success Engineer Experience Required: 3 to 4 Years Location: VidyaVihar (West), Mumbai- 400086, Maharashtra,India Employment type: Full-Time Permenent Duration: N/A About Us: Convergence IT Services Pvt. Ltd. is a product-based IT company located in Vidyavihar, India. We have 10 years of experience providing HRMS Solution to various industry leaders. Our flagship product, Uknowva, is a comprehensive HRMS solution that helps businesses streamline their HR processes and improve employee engagement. To Apply share your updated resume on or Check out our Websites. Company website: Linkedin: https://www.linkedin.com/company/uknowvaplatform/ We are hiring for a Senior Customer Success Engineer. Analyze customer’s individual needs & issues to address them effectively on time. Follow up to ensure that appropriate actions were taken on customers requests. Roles & Responsibilities Providing technical support and respond for incoming queries related to HRM software (uKnowva) Handling the Tickets related to IT Technical Issues, ensure that all issues are properly logged, categorising and prioritising as per the defined TAT Understanding & Detailing user issues, answering on phone calls, writing replies to emails & executing the services Take ownership of problems and follow up on the status of problems on behalf of the customer and communicate progress on time. Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams & manager Basic knowledge of SQL and EXCEL Proper understanding of the client requirements Understanding PHP code will be added advantage Job Types: Full-time, Permanent, Fresher Pay: ₹266,317.09 - ₹300,000.00 per year Shift: Day shift Work Days: Monday to Friday Weekend availability Ability to commute/relocate: Vidyavihar, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s): What Is Your Current CTC? What is your Expected CTC? What is your Notice Period?( in Days) Work Location: In person