Senior Customer Success Engineer

Role Overview: As a Customer Success Engineer at Device42, you will play a crucial role in enabling the largest and most strategic customers to quickly realize business value through the implementation of the software. Your expertise in technology, process discipline, and dedication to customer success will drive fast time to value for our customers. Key Responsibilities: - Assist key customers with the Installation & Configuration (I&C) of their Device42 software to ensure fast time to value - Collaborate with Customer Success Managers to drive customer success, recognize business value, and identify potential upsell and expansion opportunities - Advocate for the customer by escalating issues and collaborating cross-functionally to meet customer needs - Build strong relationships with clients, gather regular feedback, and showcase the business value derived from product usage through presentations of features - Conduct ongoing calls with customers until I&C is completed, provide training on product functionality, and discover assets - Anticipate risks and barriers to customer engagement and provide feedback to the product team - Organize alignment meetings with customers and internal product teams to brainstorm solutions and communicate customer feedback - Work with Partners to establish strong relationships and ensure their success with customers - Report key customer metrics such as adoption, production status, and risk for visibility into customer health Qualifications: - 5-7+ years of experience in technical implementation, professional services, systems engineering, or similar roles, preferably in multi-cloud environments or IT infrastructure - Ability to communicate technical complexities to a diverse audience - Strong listening and communication skills for cultivating internal and external relationships - Proficiency in leading meetings/discussions internally and externally - Capability to manage multiple accounts in a fast-paced startup environment and prioritize based on customer needs - Willingness to collaborate cross-functionally with support, product development, and sales teams - Deep knowledge of Enterprise ITSM and Discovery software, enterprise application stacks, Hypervisors, Cloud providers, Windows and Linux administration, Networking, and Storage - Bonus points for experience with ServiceNow and/or Jira (Note: Additional company information was not provided in the job description),