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Tech Mahindra Limited
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Senior Customer Service

Senior Customer Service

Tech Mahindra Limited

1 - 6 years

3 - 5 Lacs

navi mumbai maharashtra india

Posted:2 days ago| Platform: Foundit logo

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Skills Required

crm software data analysis technical support conflict resolution process improvement product knowledge multichannel communication time management empathy skills

Work Mode

On-site

Job Type

Full Time

Job Description

Description

We are looking for a Senior Customer Service representative to join our team in India. The ideal candidate will have a strong background in customer service, with the ability to handle a variety of customer interactions and resolve issues efficiently. This role requires excellent communication skills and the ability to work collaboratively with other teams to enhance the overall customer experience.

Responsibilities

Manage and resolve customer queries via phone, email, and chat in a timely and professional manner.
Provide accurate information about products and services to customers.
Document customer interactions and feedback for continuous improvement.
Collaborate with cross-functional teams to enhance customer experience.
Train and mentor junior customer service representatives.
Analyze customer feedback and trends to suggest service improvements.
Develop and maintain strong relationships with customers to ensure satisfaction.

Skills and Qualifications

1-6 years of experience in customer service or a related field.
Proficient in using customer service software and tools.
Strong communication skills, both verbal and written.
Ability to handle difficult situations and resolve conflicts effectively.
Excellent problem-solving skills and attention to detail.
Ability to work well under pressure and meet deadlines.
Knowledge of CRM systems and practices.
Customer-focused mindset with a passion for helping others.

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Senior Customer Service