Senior Customer Service

Description

We are looking for a Senior Customer Service representative to join our team in India. The ideal candidate will have a strong background in customer service, with the ability to handle a variety of customer interactions and resolve issues efficiently. This role requires excellent communication skills and the ability to work collaboratively with other teams to enhance the overall customer experience.

Responsibilities

• Manage and resolve customer queries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products and services to customers.
• Document customer interactions and feedback for continuous improvement.
• Collaborate with cross-functional teams to enhance customer experience.
• Train and mentor junior customer service representatives.
• Analyze customer feedback and trends to suggest service improvements.
• Develop and maintain strong relationships with customers to ensure satisfaction.

Skills and Qualifications

• 1-6 years of experience in customer service or a related field.
• Proficient in using customer service software and tools.
• Strong communication skills, both verbal and written.
• Ability to handle difficult situations and resolve conflicts effectively.
• Excellent problem-solving skills and attention to detail.
• Ability to work well under pressure and meet deadlines.
• Knowledge of CRM systems and practices.
• Customer-focused mindset with a passion for helping others.