Call Center Executive (Bank) Saasvath HR & Business Consultants LLP

2.0 - 6.0 years

0 Lacs

chennai, tamil nadu

On-site

As a candidate for the role, your responsibilities will include: - Understanding and analyzing the nature of all channel transactions reported by customers at NCRP. - Outcalling customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP). - Ensuring that data entry in FRS is captured accurately based on customer feedback. - Disclosing the main reason for the call promptly after the introduction once the right party is ascertained. - Verifying the accuracy of transactions executed in the account across all channels. - Documenting and understanding customer conversations appropriately across various platforms like Dialler, TT, FRM portals, and Excel. - Handling cust...

Posted 6 days ago

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Travel Consultant Easwar Industries

3.0 - 7.0 years

0 Lacs

coimbatore, tamil nadu

On-site

As a Travel Consultant at our dynamic travel agency, you will be the ultimate travel guide for our clients, advising them on stunning destinations, personalized itineraries, and bespoke travel packages tailored to their unique preferences and needs. You will create tailor-made travel plans including accommodation, transportation, tours, and activities for both leisure and business travelers. Handling all aspects of booking and reservations with precision, you will ensure exceptional customer service throughout the travel journey by addressing concerns and making necessary adjustments to guarantee an outstanding client experience. Your responsibilities will include crafting travel solutions w...

Posted 1 month ago

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Call Center Executive Saasvath HR & Business Consultants LLP

1.0 - 5.0 years

0 Lacs

chennai, tamil nadu

On-site

As a candidate for this position, you will be required to possess skills in CRM Software, LiveChat Tools, Multichannel Communication, Problem-Solving, Time Management, Empathy, Telugu, and Kannada. Your primary responsibilities will include analyzing the nature of all channel transactions reported by customers at the National Cyber-Crime Reporting Portal (NCRP) and conducting outbound calls to customers for reported transactions. It will be important to ensure accurate data entry in FRS based on customer input and to understand the validity of transactions across all channels. You will be responsible for documenting customer conversations effectively on various platforms such as Dialler, TT,...

Posted 1 month ago

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Associate/Sr. Associate Sutherland

0.0 - 3.0 years

0 Lacs

navi mumbai, maharashtra

On-site

Job Description: As a Customer Support Representative at Sutherland, you will be the primary point of contact for our Business-to-Business customers via email and chat. Your responsibilities include providing timely, accurate, and professional support while adhering to service-level agreements (SLAs). You will take full ownership of each interaction, demonstrating proactive problem-solving and delivering excellent customer service. Handling sensitive issues with a positive and empathetic approach is essential to maintain a positive brand image. Additionally, you will be responsible for maintaining precise customer records and call documentation in our systems. Meeting performance metrics suc...

Posted 1 month ago

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Presales Executive RentoMojo

2.0 - 4.0 years

3 - 12 Lacs

Bengaluru / Bangalore, Karnataka, India

On-site

Lead Qualification & Customer Engagement: Respond to inbound customer inquiries via chat, email, and calls. Identify potential customers and qualify leads for the sales team. Provide detailed product information and recommend suitable rental plans. Online Sales & Conversion: Engage with customers through online platforms to drive conversions. Assist in closing deals by addressing queries, offering solutions, and providing a seamless purchase experience. Follow up with interested customers to ensure order completion. CRM & Data Management: Maintain accurate records of customer interactions and inquiries in the CRM system. Track and analyze customer data to improve sales performance. Collabora...

Posted 4 months ago

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