12 Multichannel Communication Jobs

Key Responsibilities: Lifecycle Campaign Management Design, execute, and optimize multi-touch CRM journeys across email, push, SMS,Whatsapp,RCS and in-app channels. Launch automated and trigger-based campaigns for onboarding, activation, cross-sell, win-back, and retention. Collect & collate data from multiple sources of the campaigns. Personalization & Segmentation. Personalize messaging and offers to improve open rates, CTRs, conversions, and customer happiness. Continuously test copy, visuals, CTAs, subject lines, and send times. Data & Optimization. Monitor CRM KPIs: open rates, CTR, conversions, churn rate, repeat purchase rate, and uninstalls. Work closely with BI to build dashboards a...

Description We are looking for a Senior Customer Service representative to join our team in India. The ideal candidate will have a strong background in customer service, with the ability to handle a variety of customer interactions and resolve issues efficiently. This role requires excellent communication skills and the ability to work collaboratively with other teams to enhance the overall customer experience. Responsibilities Manage and resolve customer queries via phone, email, and chat in a timely and professional manner. Provide accurate information about products and services to customers. Document customer interactions and feedback for continuous improvement. Collaborate with cross-fu...

Company Description The House of Rare designs, manufactures, and retails men's and women's apparel under the brands Rare Rabbit and Rareism. With a workforce of around 1000 direct employees, 1 production plant, and 80+ stores across India, we create a diverse range of fashion products. We innovate fashion solutions for those who seek to stay ahead of the curve and celebrate the uniqueness of every wearer. Our team embodies passion, hard work, and creativity, turning every career step into an adventurous experience filled with challenges, ambition, and excitement. Key Responsibilities: Lifecycle Campaign Management Design, execute, and optimize multi-touch CRM journeys across email, push, SMS...

Role Overview: Join our dynamic travel agency as a Travel Consultant and be the ultimate travel guide for our clients. Craft unforgettable experiences, provide exceptional customer service, and turn travel dreams into reality. Key Responsibilities: - Client Consultation: Advise on stunning destinations, personalized trip itineraries, and bespoke travel packages. - Tailor-Made Itineraries: Create travel plans including accommodation, transportation, tours, and activities for leisure and business travelers. - Booking and Reservation Management: Handle booking flights, hotels, car rentals, and other travel services efficiently. - Exceptional Customer Service: Deliver top-notch service, address ...

You will be working as a CRM (Retention Marketing) Specialist at Jetpac, a tech startup under Circles. Your main responsibility will be to manage customer communications through various channels to enhance engagement, retention, and repeat purchases. **Key Responsibilities:** - Design, execute, and optimize multi-touch CRM journeys across email, push, SMS, and in-app channels - Launch automated and trigger-based campaigns for onboarding, activation, cross-sell, win-back, and retention - Build seasonal, geo-specific, and behavior-based journeys to increase engagement and LTV - Develop and refine audience segments based on behavior, recency, geography, lifecycle stage, and preferences - Person...

You will be joining Wings Global Services as a fresher for a full-time internship position in Mumbai, focusing on Business Process Outsourcing. Your main responsibility will be to support the team in managing and optimizing business processes to ensure alignment with client objectives and company standards. This role is designed to provide you with a dynamic engineering services environment to learn and develop your skills. - Assist in managing and optimizing business processes to enhance operational workflows and reduce manual interventions. - Collaborate with cross-functional teams to identify process improvement opportunities and implement innovative solutions. - Maintain comprehensive do...

As a CRM (Retention Marketing) Specialist at Jetpac, your main responsibility is to own and enhance Jetpac's lifecycle marketing engine. You will be in charge of managing customer communications through various channels such as email, push notifications, SMS, and in-app messaging with the aim of improving engagement, retention, and repeat purchases. This role is ideal for someone who enjoys strategizing and executing plans using data and experimentation to foster customer relationships and drive business outcomes effectively. - Design, execute, and optimize multi-touch CRM journeys across email, push, SMS, and in-app channels - Launch automated and trigger-based campaigns for onboarding, act...

As a candidate for the role, your responsibilities will include: - Understanding and analyzing the nature of all channel transactions reported by customers at NCRP. - Outcalling customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP). - Ensuring that data entry in FRS is captured accurately based on customer feedback. - Disclosing the main reason for the call promptly after the introduction once the right party is ascertained. - Verifying the accuracy of transactions executed in the account across all channels. - Documenting and understanding customer conversations appropriately across various platforms like Dialler, TT, FRM portals, and Excel. - Handling cust...

As a Travel Consultant at our dynamic travel agency, you will be the ultimate travel guide for our clients, advising them on stunning destinations, personalized itineraries, and bespoke travel packages tailored to their unique preferences and needs. You will create tailor-made travel plans including accommodation, transportation, tours, and activities for both leisure and business travelers. Handling all aspects of booking and reservations with precision, you will ensure exceptional customer service throughout the travel journey by addressing concerns and making necessary adjustments to guarantee an outstanding client experience. Your responsibilities will include crafting travel solutions w...

As a candidate for this position, you will be required to possess skills in CRM Software, LiveChat Tools, Multichannel Communication, Problem-Solving, Time Management, Empathy, Telugu, and Kannada. Your primary responsibilities will include analyzing the nature of all channel transactions reported by customers at the National Cyber-Crime Reporting Portal (NCRP) and conducting outbound calls to customers for reported transactions. It will be important to ensure accurate data entry in FRS based on customer input and to understand the validity of transactions across all channels. You will be responsible for documenting customer conversations effectively on various platforms such as Dialler, TT,...

Job Description: As a Customer Support Representative at Sutherland, you will be the primary point of contact for our Business-to-Business customers via email and chat. Your responsibilities include providing timely, accurate, and professional support while adhering to service-level agreements (SLAs). You will take full ownership of each interaction, demonstrating proactive problem-solving and delivering excellent customer service. Handling sensitive issues with a positive and empathetic approach is essential to maintain a positive brand image. Additionally, you will be responsible for maintaining precise customer records and call documentation in our systems. Meeting performance metrics suc...

Lead Qualification & Customer Engagement: Respond to inbound customer inquiries via chat, email, and calls. Identify potential customers and qualify leads for the sales team. Provide detailed product information and recommend suitable rental plans. Online Sales & Conversion: Engage with customers through online platforms to drive conversions. Assist in closing deals by addressing queries, offering solutions, and providing a seamless purchase experience. Follow up with interested customers to ensure order completion. CRM & Data Management: Maintain accurate records of customer interactions and inquiries in the CRM system. Track and analyze customer data to improve sales performance. Collabora...