Posted:5 days ago|
Platform:
Work from Office
Full Time
Team Supervision: Lead, mentor, and supervise a team of customer support representatives to meet and exceed performance metrics (e.g., CSAT, response time, resolution time).
Training & Development: Provide ongoing training, performance feedback, and professional development opportunities for team members.Performance Monitoring: Track team KPIs, generate reports, and implement improvement strategies.Escalation Handling: Manage complex or escalated customer issues with professionalism and efficiency.Process Improvement: Identify trends and propose improvements to processes, policies, and systems to enhance the customer experience.Collaboration: Work closely with other departments (e.g., Sales, Product, Engineering) to ensure customer issues are resolved quickly and thoroughly.
Proziod Analytics
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
4.0 - 4.5 Lacs P.A.
coimbatore, tamil nadu
Salary: Not disclosed
Airoli, Navi Mumbai
Experience: Not specified
2.16 - 2.82 Lacs P.A.
Mira Road, Mumbai, Maharashtra
3.0 - 4.2 Lacs P.A.
shahdol, madhya pradesh
Experience: Not specified
Salary: Not disclosed
Airoli, Navi Mumbai
Experience: Not specified
1.56 - 1.8 Lacs P.A.
Airoli, Navi Mumbai
Experience: Not specified
1.68 - 2.16 Lacs P.A.
Pune, Maharashtra
3.96 - 4.8 Lacs P.A.
chennai, tamil nadu
Salary: Not disclosed
Kandivali West, Mumbai, Maharashtra
Experience: Not specified
1.2 - 1.56 Lacs P.A.
