Senior Customer Service executive Proziod Analytics

2.0 - 3.0 years

4 - 4 Lacs

Bengaluru

Work from Office

Team Supervision: Lead, mentor, and supervise a team of customer support representatives to meet and exceed performance metrics (e.g., CSAT, response time, resolution time). Training & Development: Provide ongoing training, performance feedback, and professional development opportunities for team members. Performance Monitoring: Track team KPIs, generate reports, and implement improvement strategies. Escalation Handling: Manage complex or escalated customer issues with professionalism and efficiency. Process Improvement: Identify trends and propose improvements to processes, policies, and systems to enhance the customer experience. Collaboration: Work closely with other departments (e.g., Sales, Product, Engineering) to ensure customer issues are resolved quickly and thoroughly.

Posted 1 week ago

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