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Senior Customer Executive

Senior Customer Executive

Trackon Courier

1 - 6 years

4 - 5 Lacs

bengaluru

Posted:None| Platform:

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Skills Required

customer support client handling customer service client coordination client retention customer care account management client client relationship crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Manage client relationships through effective communication, ensuring high levels of customer satisfaction.
Handle incoming calls, emails, and chats from clients to resolve their queries and concerns.
Provide exceptional customer service by addressing issues promptly and professionally.
Maintain accurate records of client interactions using CRM software.
Identify opportunities for upselling/cross-selling services to existing clients.

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