Senior Customer Executive

0 years

1 Lacs

Posted:1 week ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Experience : ( 1 - 3 ) Years of Experience

Job Description:

The Senior Customer Executive is responsible for handling key customer interactions, resolving complex issues, managing client relationships, and supporting junior team members. This role ensures customer satisfaction, retention, and service quality through effective communication and problem-solving skills.

Key Responsibilities:

  • Handle escalated customer queries via phone, email, or chat in a timely and professional manner
  • Provide solutions and resolve issues to ensure high levels of customer satisfaction
  • Monitor and manage customer service performance metrics
  • Assist in training and mentoring junior customer service staff
  • Maintain accurate records of customer interactions and follow-ups
  • Coordinate with other departments (sales, logistics, technical) to resolve customer concerns
  • Identify trends in customer issues and suggest process improvements
  • Ensure compliance with company policies and quality standards
  • Handle VIP clients or high-value accounts, ensuring a personalized experience

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Day shift

Supplemental Pay:

  • Yearly bonus

Work Location: In person

Speak with the employer
+91 8668021136

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