Senior Counselor

Qualification: Hospital Management / Graduation with valid documentation.

Experience: Minimum 1-2 years (At least 1 years of experience in a 100 Bedded Hospital)

Salary: Negotiable (As per company norms and relevant/previous experience of the candidate)

Core Responsibilities:

• Counsel prospective patients by explaining orthopaedic services, procedures, and treatment plans in a clear, empathetic, and persuasive manner.
• Maintain and update a structured CRM lead database, ensuring timely follow-ups and status tracking for each inquiry.
• Convert active leads into consultations or admissions by effectively addressing patient concerns and coordinating with clinical teams.
• Conduct regular follow-ups with patients post-consultation or discharge to support recovery, offer assistance, and encourage retention.
• Collect, document, and analyze patient feedback to evaluate service quality and enhance patient experience.
• Encourage and manage online reviews on platforms like Google, youtube and video feedback to strengthen digital reputation and visibility.
• Address and escalate patient grievances promptly, coordinating with relevant departments to ensure resolution and satisfaction.
• Support the planning and execution of patient awareness campaigns, both digital and on-ground, to promote orthopaedic services.
• Collaborate with marketing and clinical teams to align communication, patient messaging, and promotional activities.
• Utilize CRM tools and hospital systems for documentation, appointment tracking, and communication management.
• Maintain high standards of professionalism and patient confidentiality, ensuring a compassionate and ethical approach at all stages.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance

Work Location: In person