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3 Lacs

Posted:2 days ago| Platform: GlassDoor logo

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On-site

Job Type

Full Time

Job Description

Qualification: Hospital Management / Graduation with valid documentation.

Experience: Minimum 1-2 years (At least 1 years of experience in a 100 Bedded Hospital)

Salary: Negotiable (As per company norms and relevant/previous experience of the candidate)

Core Responsibilities:

  • Counsel prospective patients by explaining orthopaedic services, procedures, and treatment plans in a clear, empathetic, and persuasive manner.
  • Maintain and update a structured CRM lead database, ensuring timely follow-ups and status tracking for each inquiry.
  • Convert active leads into consultations or admissions by effectively addressing patient concerns and coordinating with clinical teams.
  • Conduct regular follow-ups with patients post-consultation or discharge to support recovery, offer assistance, and encourage retention.
  • Collect, document, and analyze patient feedback to evaluate service quality and enhance patient experience.
  • Encourage and manage online reviews on platforms like Google, youtube and video feedback to strengthen digital reputation and visibility.
  • Address and escalate patient grievances promptly, coordinating with relevant departments to ensure resolution and satisfaction.
  • Support the planning and execution of patient awareness campaigns, both digital and on-ground, to promote orthopaedic services.
  • Collaborate with marketing and clinical teams to align communication, patient messaging, and promotional activities.
  • Utilize CRM tools and hospital systems for documentation, appointment tracking, and communication management.
  • Maintain high standards of professionalism and patient confidentiality, ensuring a compassionate and ethical approach at all stages.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Paid time off
  • Provident Fund

Schedule:

  • Day shift
  • Evening shift
  • Morning shift
  • Rotational shift

Supplemental Pay:

  • Overtime pay
  • Performance bonus
  • Shift allowance

Work Location: In person

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