On-site
Part Time
*15+ years of experience in financial services is required with experience of managing process transformation, business excellence programms*Support the Automation initiatives from a co-ordination & post implementation standpoint; interface between Technical design team & Operations*Lead improvement/reengineering opportunity identification across vertical through strategic reviews/process mapping/metrics analysis, benchmarking, VOCs, etc Facilitate workshops to solve problems using human-centered design methodologies / PE / Digital Transformation assessment Help envision a ‘way of working’ for how human-centered design should function in a BPO/service environment
*Lean Six Sigma, Six sigma tools & application, Data Analytics*Familiarity to BPM tools, ECM tools, case management, workflow management*Excellent documentation skills to create customer facing reports – PowerPoint, Word, Excel, Project Plan*Strong stakeholder management skills.*Project Management certification would be preferable Own engagements end-to-end: connect with internal and external stakeholders to understand briefs, frame problem statements, create roadmaps/engagement models, conduct (user) research, synthesize findings and imagine and prototype possible solutions Apply principles of service design/CX design/Interaction design to create meaningful journeys, models, interactions and service models/frameworks; an experience in prototyping and testing new services will be an advantage Own, justify and quantify design decisions in proposed solutions Help choreograph the experience for individual client visits/workshops based on the problems we are looking to solve*5+ years of Experience working as an SME on Financial Crime Compliance domain ( AML , KYC , Fraud , Surveillance ) and managed multiple consulting and implementation programs*Good understanding of Financial Crime Compliance Product landscape Actimize , OFSAA , SAS etc and end to end implementation lifecycle*Good understanding of key regulatory guidelines impacting financial crime compliance function - FATF , AML Directives , BSA , FATCA etc
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