Senior Client Services Manager

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About Mad Men Marketing

Mad Men Marketing

lasting brand love and measurable impact

About the Role

Senior Account Manager

client champion within the agency, and agency ambassador with the client

Key Responsibilities

• Lead and manage relationships with senior clients across FMCG, lifestyle, and consumer brands
• Understand client objectives deeply and

  translate them into actionable strategies

  for creative and media teams
• Oversee end-to-end campaign delivery: from briefing and creative development to production, execution, and reporting
• Collaborate with internal divisions (

  Mad Men Productions, Madly Talented, Mad EnAible

  ) to deliver integrated solutions
• Manage account P&L, budgets, and financial tracking for assigned clients
• Proactively identify opportunities for

  business growth, new campaign ideas, and cross-sell opportunities

• Mentor and guide junior account executives and managers on day-to-day servicing
• Ensure client satisfaction through clear communication, timely delivery, and proactive problem-solving
• Stay on top of

  industry trends, competitor moves, and cultural shifts

  to keep clients future-ready

What We’re Looking For

• 4–8 years of experience in

  account management / client servicing

  (agency side experience preferred)
• Strong understanding of integrated marketing (creative, digital, social, influencer, and production workflows)
• Proven ability to manage large accounts, multiple stakeholders, and complex campaign timelines
• Excellent communication and presentation skills—confident in C-suite discussions
• Commercial acumen with experience in managing

  budgets, forecasting, and account growth

• A

  solutions-first mindset

  with strong problem-solving and relationship-building skills
• Leadership skills—able to manage, motivate, and grow junior account teams

What You’ll Get at Mad Men

• Opportunity to manage

  flagship Indian brands

  with nationwide impact
• Exposure to

  AI-powered marketing, influencer-first campaigns, and large-scale productions

• A collaborative, high-energy culture that values creativity and results equally
• Leadership opportunities with direct client visibility and decision-making autonomy
• The chance to

  shape not just campaigns, but client partnerships and brand legacies

Are you ready to lead iconic brands into their next big chapter?