Overview:
In this role, you will be responsible for driving business growth, expanding the client base, and strengthening The Quarry s position in the luxury design and home d cor industry. You will lead sales strategy, manage end-to-end client relationships, and ensure profitability while maintaining the brand s exclusive positioning in the luxury segment.
Reports to:
Management
Key Responsibilities:
Sales Strategy Operations:
- Lead and manage day-to-day operations of the sales function, ensuring performance excellence and achievement of sales targets.
- Develop, implement, and continuously optimize sales processes, strategies, and KPIs.
- Collaborate closely with marketing, logistics, and design teams to deliver an integrated client experience.
- Monitor and analyse sales data to identify trends, opportunities, and improvement areas.
Business Development
- Build and maintain strategic partnerships with architects, interior designers, developers, and luxury project consultants.
- Explore new market segments and regions to expand The Quarry s reach and visibility.
- Conceptualize and implement initiatives for lead generation, client acquisition, and brand collaborations.
- Maintain a strong industry network to stay informed on market trends, competitor activities, and emerging opportunities.
- Represent the company at luxury industry events and maintain a visible presence in the premium home d cor community.
PL and Financial Management:
- Take full ownership of the PL for the Sales Business Development vertical, ensuring consistent growth and profitability.
- Oversee budgeting, forecasting, and financial reporting for the sales function.
- Identify opportunities to enhance cost efficiency without compromising on service quality or brand integrity.
- Responsible for achieving sales targets consistently along with guiding and ensuring the team also achieves their individual targets
Client Relationship Management:
- Ensure the sales team delivers exceptional customer service that reflects the company s brand image. Ensure seamless client experience throughout the sales lifecycle
- Oversee key client relationships, including high-net-worth individuals, interior designers, architects etc ensuring satisfaction and long-term partnerships.
- Ensure the highest standards of customer experience are met throughout the sales process.
- Maintain strong relationships with key customers, ensuring long-term partnerships and repeat business.
Reporting and Communication:
- Provide regular updates to the Founder on sales performance, operational challenges and strategic initiatives.
- Prepare and present detailed financial and operational reports, including revenue forecasts, sales trends, and PL analysis.
- Ensure effective communication across all levels of the organization to support the sales team s goals and objectives.
- Contribute to the organization s overall business growth strategy with innovative and scalable sales initiatives.
Team Leadership Development:
- Hire, mentor, and develop a high-performing sales team, creating a culture of excellence and accountability.
- Oversee the training and development of the sales team, ensuring they have the necessary skills to sell luxury products and deliver exceptional client service.
- Provide leadership to cross-functional teams (e.g., marketing, logistics etc) to ensure alignment with sales goals.
- Set clear targets, conduct regular performance reviews, and nurture talent for growth.
- Encourage a culture of ownership, creativity, and accountability across the team.
Who qualifies
Education:
- MBA or equivalent degree in Business, Sales, or Marketing.
Experience:
- Proven 10-12 plus experience as Department head in Business Development or Sales or in a senior executive role preferably within luxury home d cor, interiors, real estate or premium design industries.
- Proven experience in managing PL, budgeting, and financial analysis.
- Strong leadership and team management experience, with the ability to inspire and lead a high-performing sales team.
Skills:
- Excellent analytical, strategic thinking, and problem-solving abilities.
- Financial acumen, with experience managing budgets, PL, and forecasting.
- Exceptional communication, presentation and interpersonal skills, with the ability to manage high-end client relationships.
- Proven ability to identify and convert new business opportunities in a luxury market.
- Experience with CRM systems, sales analytics, and other relevant tools to track performance.
