Senior Business Analyst

• Discovery & Requirement Gathering
  • Collaborate with sales teams to conduct deep-dive discovery sessions with US/EMEA prospects and customers.
  • Uncover business challenges, user workflows, and technical constraints.
  • Research target accounts and industry trends to personalize solutions.
• Solution Design & Value Mapping
  • Create clear BRDs, Solution Decks, process maps, and data flow diagrams for stakeholder alignment.
  • Translate customer pain points into actionable solution blueprints and product configurations.
  • Work cross-functionally with Product, Sales Engineering, and Onboarding teams to build feasible, scalable solutions.
• Proposal & Stakeholder Management
  • Draft and present persuasive solution proposals tailored to industry, geography, and account maturity.
  • Support RFP responses, capability overviews, and custom demos in coordination with regional sales teams.
  • Act as a trusted advisor in high-stakes discussions with US/EMEA client stakeholders.
• Documentation & Handoff
  • Ensure precise documentation for seamless project transitions and delivery handovers.
  • Build and maintain a repository of reusable components, reference architectures, pitch decks, and use cases.
• Continuous Improvement
  • Gather post-sale feedback to refine solution positioning and identify product gaps.
  • Support the product roadmap by providing region-specific insights and customer intelligence.

Requirements:

• Bachelor s or Master s degree in Business, Engineering, or related discipline.
• 8+ years of experience in Business Analysis, Pre-sales Consulting, or Solution Design for SaaS or CPaaS platforms.
• Experience working with North America/Europe-based stakeholders.
• Strong command of solution selling principles, stakeholder management, and client communications.
• Proven ability to articulate technical and business solutions to cross-functional audiences.
• Proficiency in BRDs, FRDs, UML diagrams, user stories, and release documentation.
• Familiarity with Salesforce, HubSpot, or other CRM systems is a plus.

• Prior experience in messaging platforms, conversational AI, or communication APIs (Twilio, MessageBird, etc.)
• Exposure to CPaaS, SaaS deployment models, and enterprise sales cycles.
• Understanding of compliance frameworks (e.g., HIPAA, GDPR) relevant to messaging.