Senior Business Analyst

Role & responsibilities

Requirements Gathering: Work closely with stakeholders, including product managers, developers, and business leaders, to gather and document business requirements for banking, e-commerce, and e-learning platforms.

Process Analysis: Analyse current business processes and workflows, identifying areas for improvement and recommending solutions that enhance efficiency and effectiveness.

Solution Design: Collaborate with technical teams to design and propose solutions that align with business goals, ensuring that requirements are accurately translated into technical specifications.

Gap Analysis: Perform gap analysis to determine where current systems fall short of business needs, and work with stakeholders to bridge these gaps.

User Stories and Use Cases: Develop detailed user stories, use cases, and acceptance criteria to guide development efforts and ensure that solutions meet user needs.

Data Analysis: Analyse and interpret data from various sources to identify trends, patterns, and insights that inform business decisions.

Stakeholder Communication: Act as a liaison between business stakeholders and technical teams, facilitating clear and effective communication to ensure alignment throughout the project lifecycle.

Testing and Validation: Participate in the testing and validation of new features and systems, ensuring they meet business requirements and function as expected.

Documentation: Create and maintain comprehensive documentation, including business requirements documents (BRD), functional specifications, and process flow diagrams.

Project Management Support: Assist project managers in planning, tracking, and reporting on project progress, ensuring that projects are delivered on time and within scope.

Market Research: Conduct market research to stay informed about industry trends, competitor offerings, and emerging technologies that could impact the platform.

Continuous Improvement: Identify opportunities for continuous improvement in business processes and systems, recommending changes that enhance business performance.

Preferred candidate profile

8+ years of experience as a Business Analyst, with a focus on banking, e-commerce, and/or e-learning platforms.

Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.

Proficiency in business process modelling techniques, including experience with tools like Visio, Lucidchart, or similar.

Experience in creating detailed business requirements documents, functional specifications, and other project documentation.

Strong communication and interpersonal skills, with the ability to manage relationships with diverse stakeholders across multiple departments.

Basic understanding of software development processes and technologies, enabling effective collaboration with technical teams.

Experience with data analysis tools like Excel, SQL, or similar to perform data-driven analysis.

Familiarity with Agile methodologies, including Scrum and Kanban, and experience working in Agile teams.

High attention to detail, with the ability to ensure accuracy and completeness in documentation and analysis.

Basic project management skills, including experience in planning, tracking, and reporting on project progress.

Experience in banking, e-commerce, or e-learning domains is highly desirable.

Business analysis certification such as CBAP (Certified Business Analysis Professional) or PMI-PBA (Professional in Business Analysis) is a plus.

Basic understanding of UX/UI principles to collaborate effectively with design teams.