Senior Business Analyst - Digital Adoption

The AI Acceleration team is looking for a Business Systems Analyst to support the Digital Adoption program within the AI and Automation ecosystem. This program supports Red Hatters across internal applications by providing on-screen guidance, automation, and analytics support to minimize risk, reduce costs, improve speed, and boost productivity.

In this role, you will gather critical information from various stakeholders, serve as a liaison between stakeholders and the development team, manage competing resources and priorities, ensure solutions meet business needs, implement and maintain procedures, ensure timely completion of projects, and produce useful performance reporting documentation. Were looking for a self-starter and collaborative team player with strong experience in project consultation, exceptional skills in business development and ROI/value analysis, and a solid foundation in data analysis and reporting to help drive strategic, data-led decisions.

What will you do:

• Review intake submissions and business use cases, and serve as a liaison between stakeholders and development and IT teams to ensure clear communication and understanding of requirements
• Provide guidance to internal customers on the feasibility of projects and information to stakeholders and functional leaders to guide decision-making
• Assist with conducting all project management functions to ensure schedule, resource, and quality goals are achieved, including project scheduling, estimating, forecasting, risk management, budget monitoring, cost reporting, and measuring impact
• Establish and maintain beneficial working relationships across business organizations
• Consult with business leaders to facilitate and collaborate on business outcomes related to strategy, objectives, financial analysis, business value, and ROI
• Manage intake, agile, and feedback mechanisms
• Provide guidance to internal customers as to what is feasible vs. infeasible in a given time frame, furnishing information to stakeholders to guide the decision-making process
• Define the scope of an actionable project, working in tandem with key stakeholders
• Develop project plans, scoping documents, and reporting documentation
• Proactively manage changes in project scope

What will you bring:

• 3 to 5 years experience working in a BA/BSA role
• Work experience with at least one of the major Digital Adoption tools (ex: Pendo, WalkMe, Whatfix)
• solid understanding of how the tools can be leveraged to drive user behavior, track engagement in our applications, and understand how to overcome friction in our internal apps
• Experience with Agile/scrum methodology
• Understanding of software development lifecycles Data-driven analysis skills for measuring and managing delivery