Senior Business Analyst, Customer Success

Reuters

6 - 11 years

7 - 12 Lacs

mumbai hyderabad

Posted:4 days ago| Platform:

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Skills Required

customer relationship team management business analysis power bi problem solving business development customer focus customer retention client onboarding sales excel salesforce tableau product management leadership communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Own the end to end Customer Success program to improve NRR, with clear quarterly targets, operating rhythms, and dashboards.
Partner with General Managers to identify revenue retention levers (adoption, expansion, renewal risk) and convert business needs into scoped, testable functional requirements for Data Science, Data Engineering, and GTM systems.
Drive cross functional execution across product, marketing, sales, CS, finance, and analytics; remove blockers and keep teams aligned on outcomes.
Establish program governance: OKRs, milestone plans, RAID logs, risk mitigation, and executive readouts.
Build AI enabled workflows (prompt libraries, copilots, automation) to accelerate analysis, requirements, documentation, and stakeholder communications.
Hold team members and partners accountable through crisp commitments, stage gates, and data driven scorecards.
Translate insights into action: run pilots, A/B tests, and post mortems; standardize wins for scale.
Communicate program status, learnings, and business impact to executives and front line teams with clarity and brevity.
Work Mode: Hybrid
Shift Timing: 2 pm IST to 11 pm IST

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