Senior Business Analyst

Job Summary: We are seeking a highly motivated and experienced Business Analyst with a strong background in the e-commerce domain to join our team. The ideal candidate will play a critical role in bridging business needs with technology solutions, driving product enhancements, and improving customer experience across digital platforms. Key Responsibilities: Gather, document, and analyze business requirements from stakeholders. Collaborate with product managers, developers, UX/UI teams, and QA to translate business needs into technical solutions. Define user stories, use cases, workflows, and acceptance criteria. Analyze e-commerce processes, identify gaps, and suggest optimizations. Conduct market and competitor research to support product strategy. Assist in creating functional specifications for web and mobile platforms. Support UAT (User Acceptance Testing) and ensure the final product meets business goals. Monitor KPIs and customer feedback to drive data-informed decisions. Participate in sprint planning, reviews, and daily standups in an Agile environment. Required Qualifications: Bachelor’s degree in Business, IT, Computer Science, or a related field. 5+ years of experience as a Business Analyst, with 3+ years in e-commerce . Strong understanding of e-commerce workflows: cart, checkout, order fulfillment, returns, etc. Experience with tools like JIRA, Confluence, Figma, and Microsoft Office. Solid understanding of Agile/Scrum methodologies. Strong analytical, problem-solving, and communication skills. Show more Show less