Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in pune
>
PwC Service Delivery Center
>
Senior Associate_Managed Services Lead - RPA

Senior Associate_Managed Services Lead - RPA

PwC Service Delivery Center

4 - 10 years

15 - 20 Lacs

pune

Posted:3 hours ago| Platform:

Apply

Skills Required

service delivery mining business transformation operational excellence business analysis process improvement consulting risk management analytics auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking an experienced Managed Services Lead to oversee service delivery across RPA, enterprise web applications, and agentic/AIenabled solutions. This role is responsible for driving goverce, ensuring operational excellence, managing stakeholders, leading support teams, and delivering a predictable, highquality managed services function. A strong understanding of support processes and automation ecosystems is expected, while the core focus of this role is client management, service goverce, people leadership, and continuous improvement not handson technical execution.

Service Delivery & Goverce

Own the endtoend service delivery for all supported platforms (RPA, WebApps , Agentic).

Implement and drive ITILbased goverce for Incident, Problem, Change, Release, and Knowledge Management.

Ensure SLA/OLA adherence, service stability, and highquality delivery.

Lead operational reviews (daily/weekly/monthly), publish performance dashboards, and proactively communicate risks.

Maintain compliance with audit, security, and organizational policies across the managed services landscape.

Stakeholder & Client Management

Serve as the primary point of contact for client leadership and business stakeholders.

Conduct goverce meetings, present service health, and drive alignment with business priorities.

Handle escalations with structured communication and stakeholder confidence.

Translate client expectations into actionable delivery plans, ensuring transparency and accountability throughout.

Team Leadership & People Management

Lead and mentor crossfunctional support teams (RPA analysts, support engineers, application specialists, AI operations).

Manage staffing, workloads, performance reviews, career development, and capabilitybuilding initiatives.

Foster a culture of ownership, collaboration, continuous learning, and customerfirst thinking.

Drive crosstraining and knowledgesharing to build a resilient, multiskilled support team.

Operational Excellence & Continuous Improvement

Identify service gaps, recurring issues, and operational inefficiencies; implement proactive improvements.

Establish and refine standard operating procedures, runbooks, and knowledge repositories.

Use automation, agentic workflows, intelligent monitoring, and process optimization to reduce manual effort.

Track and improve KPIs such as MTTR, backlog levels, ticket leakage, availability, and system reliability.

Transition, Planning & Delivery Oversight

Lead onboarding and transition of new automations, applications, or AI solutions into steadystate support.

Work with development, cloud/infra, and QA teams to ensure smooth release and deployment cycles.

Plan and forecast resources, budgets, and operational capacity for ongoing and future service needs.

Risk Management & Escalations

Maintain risk registers and mitigation plans for critical business processes.

Lead severity1/critical incident war rooms, drive crossfunctional collaboration, and ensure timely resolution.

Deliver structured RCA documents and preventive action plans to stakeholders.

Ensure proactive monitoring, alerting, and incident prevention mechanisms are in place and continuously improved.

Mandatory skill sets

Minimum 12+ years of experience in IT operations, production support, or managed services.

Strong background in managing distributed teams supporting RPA, web applications, and/or AI/agentic solutions.

Proven experience in service goverce, incident management, and SLAdriven delivery models.

Strong stakeholder management with the ability to manage executivelevel conversations.

Deep understanding of ITIL processes and operational frameworks.

Ability to lead teams, manage escalations, and handle highimpact situations with composure.

Key Competencies

Strong leadership and people management

Excellent communication and stakeholder engagement skills

Goverce, planning, and service delivery mindset

Analytical and problemsolving abilities

Ability to work under pressure and manage crisis situations

Continuous improvement and operational excellence focus

Preferred skill sets

ITIL v4 certification (highly preferred)

Experience managing support for UiPath / Automation Anywhere / Blue Prism

Exposure to AI agent frameworks, LLMpowe'red solutions, or AI Ops

Familiarity with ITSM tools (ServiceNow, Jira Service Management)

Basic understanding of WebApp architectures and cloud support (Azure/AWS)

Additional Information

This role requires flexibility to handle critical incidents outside business hours on exceptional occasions.

Strong consultingstyle communication, clientfacing capability is expected, and role is delivery and goverce driven.

Education qualification

Graduate Engineer or Management Graduate

Education

Degrees/Field of Study required Bachelor of Engineering, MBA (Master of Business Administration)

Degrees/Field of Study preferred

Required Skills

Web Applications

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Automation Algorithms, Automation Engineering, Automation Framework Design and Development, Automation Programming, Automation Solutions, Automation Studio, Automation System Efficiency, Blue Prism, Business Analysis, Business Performance Management, Business Process Analysis, Business Process Automation (BPA), Business Transformation, Business Value Optimization, C++ Programming Language, Cognitive Automation, Communication, Conducting Discovery, Configuration Management (CM), Continuous Process Improvement

More Jobs at PwC Service Delivery Center

Senior Associate SAP SD Enterprise APPS SAP Bangalore

Bengaluru

5 - 10 yrs

INR 10 - 11 Lacs

Senior Associate-Data Engineer

Mumbai

2 - 4 yrs

INR 4 - 6 Lacs

Associate_ GTM_Strategy&_ Advisory

Gurgaon

Experience: Not specified

INR 14 - 19 Lacs

Senior Associate_Oracle EPM FCCS_ D&A _Advisory

Bengaluru

4 - 8 yrs

INR 8 - 12 Lacs

IN-Senior Associate Azure Dot net

Bengaluru

5 - 9 yrs

INR 10 - 15 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Business Analysis Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

PwC Service Delivery Center

IT Services and IT Consulting

New York NY

Login to

Please Verify Your Phone or Email

Confirm Action

Senior Associate_Managed Services Lead - RPA