Senior Associate Transaction & Processing

Job Description

Overview: Founded in 1988 and headquartered in Atlanta, Trimont (www.trimont.com) is a specialized global commercial real estate loan services provider and partner for lenders seeking the infrastructure and capabilities needed to make informed, effective decisions related to the deployment, management and administration of commercial real estate secured credit. We do this with a team of 400+ extraordinary Team Members who serve a global client base from offices in Atlanta, Dallas, Kansas City, London, New York, and Sydney. We empower our skilled global teams by equipping them with the necessary knowledge and advanced technology, as well as fostering a culture driven by values. This approach helps our teams excel and build meaningful client relationships, while providing the highest quality service and feeling proud of the work they do. Trimont is an innovative firm where visionary professionals come to learn, grow, and thrive with colleagues driven by curiosity and collaboration. Learn: We believe ongoing learning is critical and are focused on providing a work environment where all team members can take ownership of their careers. Grow: We work alongside the largest institutional lenders in the world, overseeing the most significant projects in the industry. This unique opportunity allows us to broaden our skillset and develop our abilities by tackling some of the industry's most challenging and exciting endeavors. Thrive: Our firm is a place where ethics and excellence meet to create an experience that matches our capabilities. There are no limits to what we as team members as an organization, can achieve together. Job Summary: Senior Associate Transactions & Processing role involves, identifying non-financial loan triggers and assigning triggers to responsible parties for monitoring and escalating for enforcement. It identifies; monitors risk and mitigates that are listed in the underlying loan documents during various stages of a loan. The company has a fiduciary responsibility to enforce the actions related to trigger events through servicing agreement. Perform a review of documents to extract these requirements for ongoing monitoring of events. Responsibilities: Service commercial real estate loans including construction and problem loans and may include commercial real estate loans. Provide direct customer service and acts as primary servicing contact for the loan. Support less experienced loan administrators in providing resolutions of inquiries and complaints. Determine an appropriate course of action and conduct investigative steps to fully identify customer issues. Perform complex administrative and customer support tasks by managing daily schedules and providing work direction to the team. Assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction. Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input. Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage. Provide subject matter expertise and interpretation of procedures to less experienced individuals. Respond independently to complaints escalated at the highest level. Provide training and guidance for less experienced loan administrators and perform quality assurance and approve the work of other staff. Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. Interact with internal customers. Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements. Required Qualifications: Master’s degree in commerce, finance, and accounting. 4+ years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education. Strong verbal and written communication skills are crucial for engaging with candidates and hiring managers. Demonstrated capacity to achieve results in a fast-paced, high-volume, and dynamic setting. Organizational and administrative skills that reflect attention to detail and the ability to prioritize amidst competing demands. Strong work ethics and a sense of urgency. Skilled in managing sensitive information while upholding privacy. Handling workload and special projects efficiently. Ability to work both independently and within a team environment. Advance excel skills are required for this role. Exposure in preparing process metrics and reporting activities. Collaboration skills with internal and external teams. Ability to handle stress and work under pressure. Trimont is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please contact us. We are proud to maintain a drug-free policy, ensuring that our community is a secure and productive space for all our team members.